Table of contents
  1. Status of a pending claim
  2. Obtain a Copy of my DD 214 military record or other service record
  3. How to Obtain VA Forms
  4. How long will it take to receive a decision on my compensation claim?
  5. How much does VA pay in compensation?
  6. Direct Deposit of VA Benefits
  7. Change of Address
  8. Information about jobs and employment opportunities
  9. Aid and Attendance and Housebound benefits
  10. Direct Deposit - May I apply by telephone?
  11. Can I get back compensation payments? 
  12. Does VA offer any assisted living help? 
  13. Surviving spouse benefits 
  14. Are VA disability compensation and VA pension the same? 
  15. New Rates 
  16. Direct Deposit - What is required for Direct Deposit? 
  17. How does VA determine the level of compensation payable? 
  18. VA Information about Agent Orange 
  19. How much does VA pay for pension benefits? 
  20. Obtain a copy of my VA medical records 
  21. General Info about Disability Payment Rates 
  22. Copy of Rating Decision 
  23. What are the Veteran Non-Service Connected Pension Rates ? 
  24. What is a Veteran Identification Card (VIC) and how do I get one? 
  25. Direct Deposit - May I mail a Direct Deposit request? 
  26. Do VA benefits cover nursing home care? 
  27. Compensation & Pension Benefits 
  28. Do I need to do anything if I have a claim or appeal pending with VA? 
  29. What can I do on eBenefits? 
  30. Amend or Change DD 214 or Other Military Records 
  31. Never filed for compensation. How do I file a claim for VA disability compensation? 
  32. Am I eligible for VA health care? Updated
  33. Does VA cover Nursing Home care? 
  34. VA Home Loan Certificate of Eligibility 
  35. Jobs and Employment Opportunities in Health Care 
  36. What is the Individual Unemployability benefit? 
  37. Can I obtain historical military records from VA? 
  38. Am I eligible for nursing home care? Updated
  39. What if I have another disability not previously claimed? 
  40. Can I file an application for benefits electronically? 
  41. I have an appeal pending but it is not shown in eBenefits. Why? 
  42. My disabilities are not related to my service. Are there any benefits for which I might qualify? 
  43. What benefits and services are available for spouses and dependents of deceased veterans? 
  44. Education Benefits/GI Bill 
  45. What is eBenefits? 
  46. Locate a veteran 
  47. How do I find out if I am eligible for any medical care or drug benefits? 
  48. How do I find a VA facility, VA office, or an address? 
  49. Never applied for compensation. Will VA Help me in obtaining required information? 
  50. Will the VA pay for meds written by a non-VA physician? 
  51. How do Service Members’ family members get an eBenefits account? 
  52. Are surviving spouses entitled to VA benefits? 
  53. Am I eligible for free prescriptions? 
  54. How do I obtain a 1099 Form from VA for tax purposes? 
  55. Hearing aid and prosthetic supplies/repairs and aids for the visually impaired 
  56. Correcting Service Records and Discharges 
  57. What are my burial benefits? 
  58. Will VA cover nursing home care in non-VA contract facilities? 
  59. Am I eligible for veterans preference in hiring? 
  60. VA Home Loan Certificate of.Eligibility 
  61. My service-connected disability has worsened since receiving my current disability evaluation. What should I do? 
  62. What is Combat-Related Special Compensation? 
  63. Information about available jobs/employment and how to apply 
  64. Apply for VA Health Benefits Updated
  65. Medical Treatment Records of Dependents, Military Retirees, and Others(created at military medical facilities) 
  66. Office of Human Resources Management information 
  67. Am I eligible for travel benefits? Updated
  68. Additional information needed to support claim 
  69. Can I have my claim reconsidered even though denied in the past? 
  70. What if I’m not registered in DEERS, or what if I’m not sure if I’m registered? 
  71. What are the requirements for getting a Basic eBenefits account? 
  72. Dental Care Eligibility, Services and Locations 
  73. Do I still need Medicare Parts A and B if I receive my health care from VA? 
  74. I'm a Veteran. How do I get a DS Logon? 
  75. What is the coverage for emergency medical services? 
  76. What if the current address on my identification doesn't match with what is on record in the DEERS database? 
  77. Survivor Benefits Information 
  78. Can I see my personal health record online using My HealtheVet? 
  79. How do Service Members get an eBenefits account? 
  80. How do I update my DEERS information? 
  81. Can I have Medicare benefits and still receive health care services at VA? 
  82. What is Home Health Care? 
  83. What is VONAPP? 
  84. Can I reopen a claim for disability compensation? 
  85. Can I be paid retroactively to when I was discharged? 
  86. Can I get my medications at VA? 
  87. What do I need to bring in order to be in-person proofed? 
  88. How do I volunteer to help veterans at VA? 
  89. Who is eligible for VA benefits 
  90. Can I be reimbursed for burial expenses? 
  91. Nursing Employment and Scholarships 
  92. Upgrade Or Change Discharge 
  93. What are Compensation and Pension Benefits? 
  94. If VA increases my disability rating or adds another disability, when will my increased benefits be effective? 
  95. What’s the difference between a Basic and a Premium eBenefits account? 
  96. Can I get health care from my private physician or at a private hospital at VA expense? 
  97. How do I find out about education benefits? 
  98. What is a State Veterans Home? 
  99. Clothing Allowance 
  100. Duplicate Error on IRIS Customer Entry Form 
  101. What is net worth? 
  102. What is the National Resource Directory (NRD)? 
  103. Mental Health Services at VA 
  104. Are dependents of veterans eligible to receive any benefits from VA? 
  105. What does VA provide for veteran burials? 
  106. Can I obtain free prescriptions from VA? 
  107. Once enrolled for medical care, do I need to enroll each year? 
  108. Home Loan Guaranty Information 
  109. Eligibility for OIF/OEF veterans 
  110. What type of claim status information will be available on eBenefits? 
  111. Is a Veteran Identification Card (VIC) an acceptable form of identification for in-person proofing? 
  112. Information about CHAMPVA 
  113. What are my specific co-payments for health care? 
  114. What are the steps in the eBenefits / VDC online dependents application process? 
  115. Commissary and Exchange Privileges 
  116. What is in-person proofing? 
  117. What is MyHealtheVet? 
  118. What health care and attendant health care services are offered by VA? 
  119. Does VA bill Medicare if I am hospitalized? 
  120. Error message while accessing the VA eBenefits Portal 
  121. Information on PTSD 
  122. Can I choose to get medical care outside of the VA system at VA cost? 
  123. Why should I enroll for VA Health Care? Updated
  124. What is DEERS? 
  125. Do I have to have a Level 2 credential to access eBenefits? 
  126. Are there other VA benefits related to compensation? 
  127. Can I request to have a dependent added to my current VA benefits profile? 
  128. What do the "3 Phases of Claim Status" mean in eBenefits? 
  129. What is concurrent receipt? 
  130. Contact Loan Guaranty about Home Loan/VA Mortgage Issues 
  131. Can VA provide Small Business Loans? 
  132. What is VA Pension for veterans? 
  133. Can I get a loan from VA to buy a house? 
  134. What is a DS Logon? 
  135. If I'm not satisfied with my health care, whom do I contact? 
  136. Burial & Memorial Benefits 
  137. I'm dissatisfied with my Patient Advocate contact; what is the next step for resolving my concern? 
  138. Prosthetics, Medical Devices and Sensory Aids 
  139. Life Insurance Information 
  140. How do I sign up for My HealtheVet? 
  141. Does the VA pay for cremation? 
  142. How do Retirees with a myPay account get an eBenefits account? 
  143. What should I do if I think an error was made on a previous disability decision? 
  144. Why doesn't VA bill Medicare? 
  145. Is it true that newly-separated veterans can receive free dental care from VA? What is the eligibility for this service? 
  146. Replace a lost service medal, award or decoration 
  147. Environmental Issues and Hazards 
  148. Do I need to log on before using My HealtheVet? 
  149. VONAPP Direct Connect (VDC) allows Veterans to request changes to dependents on their benefits profile. 
  150. How do I change my name in DEERS? 
  151. If VA is paying for my home health care services, who provides the services I need? 
  152. Where to go for information on completing a benefits application on line 
  153. What is the Vocational Rehabilitation and Employment program? 
  154. Having trouble accessing the Veterans Information Portal? Can't get to TAS or ACE? 
  155. I am without health insurance, may I go to the VA? Updated
  156. Commissary or Exchange Privileges 
  157. Am I eligible for fee-basis care? 
  158. What is the Denver Acquisition & Logistics Center (DALC)? 
  159. Vocational Rehab and Employment Services 
  160. What type of Home Health Services are available? 
  161. What type of Home Health Services are available? 
  162. What Social Work services does VA have? 
  163. Is this a health insurance policy or an HMO? 
  164. How do I get a clinic appointment when there is a waiting list? 
  165. Vets starting/expanding businesses 
  166. Vocational Rehabilitation and Employment Benefits 
  167. How do I get evaluated for nursing home care? 
  168. Why should I update my DEERS information? 
  169. I owe the VA money. Who do I contact? 
  170. I am a military retiree. Do I have to apply in person for an E-Benefits Level 2 access? 
  171. Should I keep my health insurance? 
  172. What health benefits and services are not covered by VA? 
  173. How do Veterans who are not DoD employees or contractors get an eBenefits account? 
  174. I haven't used my account in over a year. Do I need to be in-person proofed again? 
  175. List of Veterans Service Organizations 
  176. What are the requirements for getting a Premium eBenefits account? 
  177. Find a gravesite 
  178. If I am enrolled in VA's health care system, what costs will I need to pay? 
  179. List of all VA Facilities, offices, locations in US, state or region 
  180. Am I entitled to any temporary benefits from VA if I have surgery? 
  181. Am I Eligible for Vet Center Services? 
  182. Does VA provide legal services? 
  183. Does VA provide for Chiropractic Care? 
  184. Homeless Veterans 
  185. How do I file an appeal with the Board of Veteran Appeals (BVA)? 
  186. Acquisitions, purchase of goods and services, vendor contracts Updated
  187. Health effects of military service during Operations Desert Shield, Desert Storm and Iraqi Freedom 
  188. CGI error on Ask A Question in Contact VA (IRIS) 
  189. Where is the nearest Vet Center to where I live? 
  190. All Veterans with Premium (DS Logon level 2) with a 10% or greater disability award can access VDC 
  191. Difference between VA compensation and severance disability? 
  192. Exposure to ionizing radiation during military service 
  193. Apply for veterans non-service connected pension 
  194. CHAMPVA, Children of Women VietNam Veterans, (CWVV) SpinaBifida, CHAMPVA Inhouse Treatment Initiative (CITII) Dependents Health Care, Overseas Veterans (FMP), Persian Gulf Program 
  195. What is the cost of coverage for my spouse? 
  196. Information about headstones and markers 
  197. Life Insurance Benefits 
  198. Exclusions and deductions of countable income 
  199. What is countable income for veterans pension eligibility purposes? 
  200. If I enroll in VA for health care, can I receive care anywhere in the VA system? 
  201. What can I do to prepare for burial in a national cemetery? 
  202. Replace Lost Service Medals, Awards, Decorations 
  203. VONAPP Problems? 
  204. Does VA pay for hospice care? 
  205. When will my benefits be effective if the claim is approved? 
  206. I'm a current service member with a Common Access Card (CAC). Do I need to be in-person proofed? 
  207. How do I find a Vet Center? 
  208. How do I get information about filing an appeal? 
  209. Why is in-person proofing necessary to receive a DS Logon? 
  210. How do I receive treatment for a service-connected or nonservice-connected disability? 
  211. Military Sexual Trauma (MST) treatment 
  212. Can the spouse or dependent of a Veteran get a DS Logon? 
  213. How do I order a headstone or marker? 
  214. How Does VA calculate your pension? 
  215. Nursing community information at VA 
  216. I forgot my User ID for My HealtheVet. What should I do? 
  217. What is a Presidential Memorial Certificate and how do I apply for one? 
  218. When and how often should I update DEERS Information? 
  219. What type of payment history information will be available on eBenefits? 
  220. I’m being discharged from the service. What type of assistance is available to me? 
  221. Returning OEF/OIF service members--Programs and Services 
  222. What is VETBIZ; Contact VETBIZ 
  223. Data and Information about Veterans 
  224. Economic Recovery Payment (ERP) Eligibility 
  225. Dental care to OIF/OEF active duty service members being treated at VHA facilities 
  226. What is the purpose of a DS Logon? 
  227. What prescription benefits are available to OIF/OEF eterans returning from active duty? 
  228. Benefit Debt Collection (Non Medical) 
  229. What does preferred facility mean? 
  230. The VONAPP Direct Connect feature will provide a wizard-based application, which allows Veterans to manage the list of Dependents and Request for Approval of School Attendance. 
  231. What is the Public Health Service; do they assist veterans? 
  232. Will you bill my health insurance carrier? 
  233. What if the closest VA medical facility does not have services I need? 
  234. How do I contact my doctor about My HealtheVet? 
  235. How do I obtain educational benefits while in a foreign country? 
  236. Find a national or state veteran cemetery 
  237. Why does VA ask for health insurance information? 
  238. Frequently Asked Questions about the electronic data in May 2006 
  239. Overseas Medical Care Benefits 
  240. Wait time to get an appointment for health care 
  241. Phone calls supposedly received from VA asking for personal financial information 
  242. How do I submit an application for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits on the eBenefits website? 
  243. Can I Use my Specially Adapted Housing (SAH) grant or Special Housing Adaptation (SHA) grant benefits for my temporary housing? 
  244. I can’t afford to make co-payments. What do I do? 
  245. Information about Parkinson's Disease 
  246. What if I get sick while traveling? 
  247. How do I get a foreign medical claim processed? 
  248. Economic Stimulus Payments--Special Tax Rebate 
  249. Will I have out of pocket expenses for medical care? 
  250. Economic Recovery Payment (ERP) 
  251. Qualify for home loan if bankruptcy filed? 
  252. What type of eBenefits account do I need to apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) grant benefits? 
  253. Assistance for the disabled in VA and elsewhere 
  254. Can I apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits while I am on active duty awaiting discharge due to my disability? 
  255. List of VA acronyms. 
  256. If I can't afford to make copayments for my health care, what should I do? 
  257. Should I complete an Advanced Directive? 
  258. Is my personal information secure on eBenefits? 
  259. What do I need on my home computer to use My HealtheVet? 
  260. How do I make a Freedom of Information (FOIA) request? 
  261. Does VHA provide help to families dealing with “coming home” issues? 
  262. What is NOAA and how do I find its website?. 
  263. Surgical Services 
  264. I’m a military retiree. Can I receive VA care? 
  265. What services and benefits are available for veterans living abroad? 
  266. What should I do if I have a health question or problem that isn’t a life-threatening emergency? 
  267. How often can I apply for Specially Adapted Housing (SAH)/Special Housing Adaptation (SHA) benefits? 
  268. Policy on Flag Folding Recitations 
  269. Do I have to make a long-term care copayment? 
  270. I am currently on active duty. Do I have to apply in person for Level 2 access? 
  271. Employment opportunities for veterans of the Global War on Terror 
  272. I was recently in-person proofed for a DS Logon. When and how will I receive my activation code? 
  273. Does VA deliver babies? 
  274. Research on Specific Health Issues (QUERI) 
  275. Share information about my healthcare experience 
  276. Crisis Hotline 
  277. What services are provided for blind veterans? 
  278. Spina Bifida Benefits 
  279. I received my PIN and attempted to access eBenefits, but was unsuccessful. What do I do? 
  280. How do Veterans who are DoD employees or contractors get an eBenefits account? 
  281. What is VA doing about the privacy breach on May 22, 2006? 
  282. Receiving warnings using Internet Explorer in eBenefits 
  283. Can retired military spouses be insured under the SGLI Family coverage? 
  284. Caregiver Support Program 
  285. Can I be buried at Arlington National Cemetery? 
  286. Are Reserve and National Guard Veterans of Operations Enduring and Iraqi Freedom entitled to VA benefits? 
  287. Military Testing involving biological and chemical warfare, Project Shad and Project 112 
  288. A veteran cannot receive a Stimulus payment from VA if such payment was received from SSA or the RRB. 
  289. Crisis Prevention Veterans Chat Campaign 
  290. Can I obtain grief or bereavement counselling if my parent, spouse, or child is killed while in the service of their country? 
  291. Does the VA provide for Spinal Cord Injury (SCI)? 
  292. Is a reservist called to active duty in support of Operation Noble Eagle eligible for two free years of health care? 
  293. Are all co-payments due at the same time? 
  294. Who is eligible for Servicemembers' Group Life Insurance Family Coverage? 
  295. My father is totally dependent upon me for support. Will he be eligible for SGLI Family Coverage? 
  296. Pay your Non-Medical Benefit Debt Online 
  297. What is the Fisher House Program? 
  298. Will Family SGLI premiums be automatically deducted for SGLI insureds who are not married? 
  299. What kind of computer setup must I have to use eBenefits? 
  300. Information about Asset Management/Enhanced Use 
  301. What medical or health care services are available to women veterans? 
  302. Who do I contact about non-VA benefits and services? 
  303. What is MOVE? 
  304. I received my DS Logon activation code in the mail. Now what do I do? 
  305. If an OIF/OEF reservist was medi-vac’d out of Iraq and did not complete two years of active duty, is s/he still eligible for 2 years of free VA health care? 
  306. Can retired military spouses who carry VGLI be insured under Family SGLI? 
  307. Are there any services for women vets discharged for pregnancy? 
  308. How do I resume receiving medical care after a long break in treatment? 
  309. What is Vocational Rehabilitation? 
  310. Web Automated Reference Materials System (WARMS) 
  311. Calls supposedly from VA asking for credit card number to pay for prescriptions 
  312. Avoid a foreclosure 
  313. Are Merchant Marines eligible for health care? 
  314. Eligibility of vets from Allied countries 
  315. Why does my VDC Claim Status - Details Screen in eBenefits show the VA Regional Office in St. Paul, Minnesota as having jurisdiction over my claim, when I reside in another state? 
  316. What is Hepatitis C and what should I do if I suspect I have it? 
  317. What is CARES? 
  318. What is CARES? 
  319. My spouse is leaving for deployment what assistance is available to us? 
  320. Does VA ever provide bereavement (grief) counseling to families of active duty service members killed in action? 
  321. If a veteran dies in a VA hospital, does VA put a death notice or obituary in the newspaper? 
  322. How can I use eBenefits when I don't have a computer? 
  323. Patient Safety 
  324. How can I get gender-specific services for medical and child-related issues? 
  325. What is the process of getting quality of care issues addressed? 
  326. What happens when a woman veteran has an obstetrics related emergency before enrolling? 
  327. Does the electronic data theft of May 2006 affect only veterans discharged after 1975? 
  328. Women veterans health care website 
  329. Multiple payments from VA 
  330. Center for Health Services Research in Primary Care 
  331. National Health Study for a New Generation of U.S. Veterans 
  332. Known VDC / eBenefits Issues and Workarounds. 
  333. Information, programs and service for minority veterans 
  334. Health Care Financing & Economics (HCFE) 
  335. Does VA pay for hospice care in a specialized hospice facility? 
  336. Do I need training to use My HealtheVet? 
  337. Are OIF/OEF veterans ever charged a co-payment? 
  338. How do I contact VA about homeless women veterans with children? 
  339. The Center for Health Quality, Outcomes and Economic Research (CHQOER) 
  340. Lap band surgery or gastric bypass surgery 
  341. Are veterans who were assigned to Cuba guarding suspected terrorist prisoners eligible for two free years of health care when they’re discharged from active duty? 
  342. Does special operations service in the Phillipines constitute combat veteran status with health care eligibility? 
  343. What information will be required to complete this online application process via VDC in eBenefits? 
  344. kidney disease programs 
  345. What are Confidential Communications and how do I request this service? 
  346. Does VA perform organ transplants? 
  347. What services are available to women veterans? 
  348. My spouse and I are both in the military and participate in SGLI. Can we both be covered by both basic and spousal coverage? 
  349. Are all of my children eligible for automatic family SGLI coverage? 
  350. If my spouse or child suffers from a disease that makes it difficult to purchase life insurance will they be eligible for SGLI Family Coverage at the same premium rate? 
  351. How can I use My HealtheVet if I don’t have a computer? 
  352. What if the health care problem is obviously unrelated to combat service (e.g., happened after return to the United States)? Can VA provide treatment? 
  353. If I decline Family SGLI coverage can I later apply for it? 
  354. If I decline Family SGLI spousal coverage will I be entitled to a refund of any premiums deducted? 
  355. When does Family SGLI coverage for my children begin? 
  356. Trouble getting into the Home Loan Guaranty Portal web site 
  357. Medical Care for former Prisoners of War (POWs) 
  358. Can the delegate or surrogate for a Veteran get a DS Logon? 
  359. How do I arrange for military funeral honors? 
  360. State veterans cemetery grant program 
  361. How do women veterans get inpatient psychiatric care? 
  362. Letters from Privacy Guard 
  363. Veterans living overseas will not receive a stimulus from VA 
  364. Research on patient safety (GAPS) 
  365. Center of Excellence on Implementing Evidence Based Practice (CEIEBP) 
  366. How long will it take for my VDC dependents application to be processed? 
  367. Do veterans enrolled in VA health care have to pay the deductibles that their insurance carrier requires when treated at VA? 
  368. Quality of Care issues for Women Veterans 
  369. Is there a national cemetery in the state I live in? 
  370. My spouse and I are both active duty and insured under SGLI. We have one child. Is the amount of Family coverage doubled to $20,000? 
  371. When does Family SGLI coverage for my spouse begin? 
  372. When does Family SGLI coverage for my children end? 
  373. Can I make the text on the site larger for easier reading? 
  374. Information about veterans service organizations 
  375. Women Veterans Programs 
  376. Who can I contact with questions or suggestions for improving the My HealtheVet website? 
  377. Non-compensable disability 
  378. Scheduling outpatient or inpatient treatment for veterans with service-connected disabilities 
  379. What file extensions are accepted by VDC for uploading documents? 
  380. Disaster Assistance from FEMA 
  381. Some incarcerated Veterans will not receive a stimulus payment from VA 
  382. If you owe the Federal government, you may not receive any VA stimulus payment 
  383. How much Family SGLI coverage can I purchase? 
  384. Is the VA conducting a telephone campaign about its prescription medication program? 
  385. What is Hepatitis C and what should I do if I suspect I have it? 
  386. Are veterans of the Coast Guard eligible for healthcare? 
  387. Are veterans who were working in the Pentagon on September 11th considered combat veterans? 
  388. Are veterans of Bosnia and Kosovo entitled to healthcare? 
  389. Where can I manage dependent benefits on eBenefits (Where is VDC Located)? 
  390. I have an eBenefits account, how do I Start or Continue the process of adding a dependent using VDC? 
  391. How much time am I given to provide supporting documentation for my VDC dependents claim? 
  392. Who do I contact for eBenefits / VDC Technical Support? 
  393. Smoking and Tobacco Use Cessation Program 
  394. Smoking Cessation Treatments for Veterans w/Mental Health Disorders 
  395. Will my spouse who is covered under both Famly SGLI and VGLI be required to pay premiums for both coverages? 
  396. Does VA offer a weight management program? 
  397. Health Promotion and Disease Prevention program 
  398. I can access my eBenefits account, but am having trouble navigating on the site. Can anyone help me? 
  399. What's in My HealtheVet's Health Education Library? 
  400. If a spouse or other family member from out of state wants to visit an OIF/OEF active duty service member being treated at my VHA medical center but can’t afford the airfare, is there any program to help? 
  401. National Veterans Wheelchair Games Information 
  402. What is the cost of Family SGLI coverage for my children? 
  403. Will my premiums for Family SGLI spousal coverage automatically be deducted from my pay? 
  404. I do not want Family SGLI coverage for my spouse. What must I do to decline coverage and ensure that premiums will not be deducted? 
  405. I want less than the automatic amount of Family SGLI coverage for my spouse. How can I reduce the amount of coverage? 
  406. Will both spouses of a married active duty couple automatically be charged for Family SGLI spousal coverage? 
  407. Occupational Safety and Health Issues 
  408. I use the JAWS screen reader. How do I change my settings to use the forms on eBenefits? 
  409. Polytrauma Care 
  410. Can VA provide burial at sea? 
  411. How does VA build a veterans cemetery? 
  412. Historical information specific to women veterans? 
  413. What Is Traumatic SGLI 
  414. Hepatitis Information 
  415. How do I subscribe to or unsubscribe from the VANews Mailgroup? 
  416. Multiiple Sclerosis (MS) Info and Services from VA 
  417. Pandemic Flu Information 
  418. Programs/Information for Women Veterans 
  419. Dependents and Medical Care Overseas 
  420. Is there insurance for traumatic injuries? 
  421. How do I pay premiums for Family SGLI coverage? 
  422. Where can I find the application to order a headstone or marker? 
  423. How can I find out the status of a headstone or marker order? 
  424. Does my VHA doctor use My HealtheVet too? 
  425. Nurse Recruiting for South Georgia/North Florida Veterans Health System 

eBenefits FAQs

Last modified
Table of contents
  1. Status of a pending claim
  2. Obtain a Copy of my DD 214 military record or other service record
  3. How to Obtain VA Forms
  4. How long will it take to receive a decision on my compensation claim?
  5. How much does VA pay in compensation?
  6. Direct Deposit of VA Benefits
  7. Change of Address
  8. Information about jobs and employment opportunities
  9. Aid and Attendance and Housebound benefits
  10. Direct Deposit - May I apply by telephone?
  11. Can I get back compensation payments? 
  12. Does VA offer any assisted living help? 
  13. Surviving spouse benefits 
  14. Are VA disability compensation and VA pension the same? 
  15. New Rates 
  16. Direct Deposit - What is required for Direct Deposit? 
  17. How does VA determine the level of compensation payable? 
  18. VA Information about Agent Orange 
  19. How much does VA pay for pension benefits? 
  20. Obtain a copy of my VA medical records 
  21. General Info about Disability Payment Rates 
  22. Copy of Rating Decision 
  23. What are the Veteran Non-Service Connected Pension Rates ? 
  24. What is a Veteran Identification Card (VIC) and how do I get one? 
  25. Direct Deposit - May I mail a Direct Deposit request? 
  26. Do VA benefits cover nursing home care? 
  27. Compensation & Pension Benefits 
  28. Do I need to do anything if I have a claim or appeal pending with VA? 
  29. What can I do on eBenefits? 
  30. Amend or Change DD 214 or Other Military Records 
  31. Never filed for compensation. How do I file a claim for VA disability compensation? 
  32. Am I eligible for VA health care? Updated
  33. Does VA cover Nursing Home care? 
  34. VA Home Loan Certificate of Eligibility 
  35. Jobs and Employment Opportunities in Health Care 
  36. What is the Individual Unemployability benefit? 
  37. Can I obtain historical military records from VA? 
  38. Am I eligible for nursing home care? Updated
  39. What if I have another disability not previously claimed? 
  40. Can I file an application for benefits electronically? 
  41. I have an appeal pending but it is not shown in eBenefits. Why? 
  42. My disabilities are not related to my service. Are there any benefits for which I might qualify? 
  43. What benefits and services are available for spouses and dependents of deceased veterans? 
  44. Education Benefits/GI Bill 
  45. What is eBenefits? 
  46. Locate a veteran 
  47. How do I find out if I am eligible for any medical care or drug benefits? 
  48. How do I find a VA facility, VA office, or an address? 
  49. Never applied for compensation. Will VA Help me in obtaining required information? 
  50. Will the VA pay for meds written by a non-VA physician? 
  51. How do Service Members’ family members get an eBenefits account? 
  52. Are surviving spouses entitled to VA benefits? 
  53. Am I eligible for free prescriptions? 
  54. How do I obtain a 1099 Form from VA for tax purposes? 
  55. Hearing aid and prosthetic supplies/repairs and aids for the visually impaired 
  56. Correcting Service Records and Discharges 
  57. What are my burial benefits? 
  58. Will VA cover nursing home care in non-VA contract facilities? 
  59. Am I eligible for veterans preference in hiring? 
  60. VA Home Loan Certificate of.Eligibility 
  61. My service-connected disability has worsened since receiving my current disability evaluation. What should I do? 
  62. What is Combat-Related Special Compensation? 
  63. Information about available jobs/employment and how to apply 
  64. Apply for VA Health Benefits Updated
  65. Medical Treatment Records of Dependents, Military Retirees, and Others(created at military medical facilities) 
  66. Office of Human Resources Management information 
  67. Am I eligible for travel benefits? Updated
  68. Additional information needed to support claim 
  69. Can I have my claim reconsidered even though denied in the past? 
  70. What if I’m not registered in DEERS, or what if I’m not sure if I’m registered? 
  71. What are the requirements for getting a Basic eBenefits account? 
  72. Dental Care Eligibility, Services and Locations 
  73. Do I still need Medicare Parts A and B if I receive my health care from VA? 
  74. I'm a Veteran. How do I get a DS Logon? 
  75. What is the coverage for emergency medical services? 
  76. What if the current address on my identification doesn't match with what is on record in the DEERS database? 
  77. Survivor Benefits Information 
  78. Can I see my personal health record online using My HealtheVet? 
  79. How do Service Members get an eBenefits account? 
  80. How do I update my DEERS information? 
  81. Can I have Medicare benefits and still receive health care services at VA? 
  82. What is Home Health Care? 
  83. What is VONAPP? 
  84. Can I reopen a claim for disability compensation? 
  85. Can I be paid retroactively to when I was discharged? 
  86. Can I get my medications at VA? 
  87. What do I need to bring in order to be in-person proofed? 
  88. How do I volunteer to help veterans at VA? 
  89. Who is eligible for VA benefits 
  90. Can I be reimbursed for burial expenses? 
  91. Nursing Employment and Scholarships 
  92. Upgrade Or Change Discharge 
  93. What are Compensation and Pension Benefits? 
  94. If VA increases my disability rating or adds another disability, when will my increased benefits be effective? 
  95. What’s the difference between a Basic and a Premium eBenefits account? 
  96. Can I get health care from my private physician or at a private hospital at VA expense? 
  97. How do I find out about education benefits? 
  98. What is a State Veterans Home? 
  99. Clothing Allowance 
  100. Duplicate Error on IRIS Customer Entry Form 
  101. What is net worth? 
  102. What is the National Resource Directory (NRD)? 
  103. Mental Health Services at VA 
  104. Are dependents of veterans eligible to receive any benefits from VA? 
  105. What does VA provide for veteran burials? 
  106. Can I obtain free prescriptions from VA? 
  107. Once enrolled for medical care, do I need to enroll each year? 
  108. Home Loan Guaranty Information 
  109. Eligibility for OIF/OEF veterans 
  110. What type of claim status information will be available on eBenefits? 
  111. Is a Veteran Identification Card (VIC) an acceptable form of identification for in-person proofing? 
  112. Information about CHAMPVA 
  113. What are my specific co-payments for health care? 
  114. What are the steps in the eBenefits / VDC online dependents application process? 
  115. Commissary and Exchange Privileges 
  116. What is in-person proofing? 
  117. What is MyHealtheVet? 
  118. What health care and attendant health care services are offered by VA? 
  119. Does VA bill Medicare if I am hospitalized? 
  120. Error message while accessing the VA eBenefits Portal 
  121. Information on PTSD 
  122. Can I choose to get medical care outside of the VA system at VA cost? 
  123. Why should I enroll for VA Health Care? Updated
  124. What is DEERS? 
  125. Do I have to have a Level 2 credential to access eBenefits? 
  126. Are there other VA benefits related to compensation? 
  127. Can I request to have a dependent added to my current VA benefits profile? 
  128. What do the "3 Phases of Claim Status" mean in eBenefits? 
  129. What is concurrent receipt? 
  130. Contact Loan Guaranty about Home Loan/VA Mortgage Issues 
  131. Can VA provide Small Business Loans? 
  132. What is VA Pension for veterans? 
  133. Can I get a loan from VA to buy a house? 
  134. What is a DS Logon? 
  135. If I'm not satisfied with my health care, whom do I contact? 
  136. Burial & Memorial Benefits 
  137. I'm dissatisfied with my Patient Advocate contact; what is the next step for resolving my concern? 
  138. Prosthetics, Medical Devices and Sensory Aids 
  139. Life Insurance Information 
  140. How do I sign up for My HealtheVet? 
  141. Does the VA pay for cremation? 
  142. How do Retirees with a myPay account get an eBenefits account? 
  143. What should I do if I think an error was made on a previous disability decision? 
  144. Why doesn't VA bill Medicare? 
  145. Is it true that newly-separated veterans can receive free dental care from VA? What is the eligibility for this service? 
  146. Replace a lost service medal, award or decoration 
  147. Environmental Issues and Hazards 
  148. Do I need to log on before using My HealtheVet? 
  149. VONAPP Direct Connect (VDC) allows Veterans to request changes to dependents on their benefits profile. 
  150. How do I change my name in DEERS? 
  151. If VA is paying for my home health care services, who provides the services I need? 
  152. Where to go for information on completing a benefits application on line 
  153. What is the Vocational Rehabilitation and Employment program? 
  154. Having trouble accessing the Veterans Information Portal? Can't get to TAS or ACE? 
  155. I am without health insurance, may I go to the VA? Updated
  156. Commissary or Exchange Privileges 
  157. Am I eligible for fee-basis care? 
  158. What is the Denver Acquisition & Logistics Center (DALC)? 
  159. Vocational Rehab and Employment Services 
  160. What type of Home Health Services are available? 
  161. What type of Home Health Services are available? 
  162. What Social Work services does VA have? 
  163. Is this a health insurance policy or an HMO? 
  164. How do I get a clinic appointment when there is a waiting list? 
  165. Vets starting/expanding businesses 
  166. Vocational Rehabilitation and Employment Benefits 
  167. How do I get evaluated for nursing home care? 
  168. Why should I update my DEERS information? 
  169. I owe the VA money. Who do I contact? 
  170. I am a military retiree. Do I have to apply in person for an E-Benefits Level 2 access? 
  171. Should I keep my health insurance? 
  172. What health benefits and services are not covered by VA? 
  173. How do Veterans who are not DoD employees or contractors get an eBenefits account? 
  174. I haven't used my account in over a year. Do I need to be in-person proofed again? 
  175. List of Veterans Service Organizations 
  176. What are the requirements for getting a Premium eBenefits account? 
  177. Find a gravesite 
  178. If I am enrolled in VA's health care system, what costs will I need to pay? 
  179. List of all VA Facilities, offices, locations in US, state or region 
  180. Am I entitled to any temporary benefits from VA if I have surgery? 
  181. Am I Eligible for Vet Center Services? 
  182. Does VA provide legal services? 
  183. Does VA provide for Chiropractic Care? 
  184. Homeless Veterans 
  185. How do I file an appeal with the Board of Veteran Appeals (BVA)? 
  186. Acquisitions, purchase of goods and services, vendor contracts Updated
  187. Health effects of military service during Operations Desert Shield, Desert Storm and Iraqi Freedom 
  188. CGI error on Ask A Question in Contact VA (IRIS) 
  189. Where is the nearest Vet Center to where I live? 
  190. All Veterans with Premium (DS Logon level 2) with a 10% or greater disability award can access VDC 
  191. Difference between VA compensation and severance disability? 
  192. Exposure to ionizing radiation during military service 
  193. Apply for veterans non-service connected pension 
  194. CHAMPVA, Children of Women VietNam Veterans, (CWVV) SpinaBifida, CHAMPVA Inhouse Treatment Initiative (CITII) Dependents Health Care, Overseas Veterans (FMP), Persian Gulf Program 
  195. What is the cost of coverage for my spouse? 
  196. Information about headstones and markers 
  197. Life Insurance Benefits 
  198. Exclusions and deductions of countable income 
  199. What is countable income for veterans pension eligibility purposes? 
  200. If I enroll in VA for health care, can I receive care anywhere in the VA system? 
  201. What can I do to prepare for burial in a national cemetery? 
  202. Replace Lost Service Medals, Awards, Decorations 
  203. VONAPP Problems? 
  204. Does VA pay for hospice care? 
  205. When will my benefits be effective if the claim is approved? 
  206. I'm a current service member with a Common Access Card (CAC). Do I need to be in-person proofed? 
  207. How do I find a Vet Center? 
  208. How do I get information about filing an appeal? 
  209. Why is in-person proofing necessary to receive a DS Logon? 
  210. How do I receive treatment for a service-connected or nonservice-connected disability? 
  211. Military Sexual Trauma (MST) treatment 
  212. Can the spouse or dependent of a Veteran get a DS Logon? 
  213. How do I order a headstone or marker? 
  214. How Does VA calculate your pension? 
  215. Nursing community information at VA 
  216. I forgot my User ID for My HealtheVet. What should I do? 
  217. What is a Presidential Memorial Certificate and how do I apply for one? 
  218. When and how often should I update DEERS Information? 
  219. What type of payment history information will be available on eBenefits? 
  220. I’m being discharged from the service. What type of assistance is available to me? 
  221. Returning OEF/OIF service members--Programs and Services 
  222. What is VETBIZ; Contact VETBIZ 
  223. Data and Information about Veterans 
  224. Economic Recovery Payment (ERP) Eligibility 
  225. Dental care to OIF/OEF active duty service members being treated at VHA facilities 
  226. What is the purpose of a DS Logon? 
  227. What prescription benefits are available to OIF/OEF eterans returning from active duty? 
  228. Benefit Debt Collection (Non Medical) 
  229. What does preferred facility mean? 
  230. The VONAPP Direct Connect feature will provide a wizard-based application, which allows Veterans to manage the list of Dependents and Request for Approval of School Attendance. 
  231. What is the Public Health Service; do they assist veterans? 
  232. Will you bill my health insurance carrier? 
  233. What if the closest VA medical facility does not have services I need? 
  234. How do I contact my doctor about My HealtheVet? 
  235. How do I obtain educational benefits while in a foreign country? 
  236. Find a national or state veteran cemetery 
  237. Why does VA ask for health insurance information? 
  238. Frequently Asked Questions about the electronic data in May 2006 
  239. Overseas Medical Care Benefits 
  240. Wait time to get an appointment for health care 
  241. Phone calls supposedly received from VA asking for personal financial information 
  242. How do I submit an application for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits on the eBenefits website? 
  243. Can I Use my Specially Adapted Housing (SAH) grant or Special Housing Adaptation (SHA) grant benefits for my temporary housing? 
  244. I can’t afford to make co-payments. What do I do? 
  245. Information about Parkinson's Disease 
  246. What if I get sick while traveling? 
  247. How do I get a foreign medical claim processed? 
  248. Economic Stimulus Payments--Special Tax Rebate 
  249. Will I have out of pocket expenses for medical care? 
  250. Economic Recovery Payment (ERP) 
  251. Qualify for home loan if bankruptcy filed? 
  252. What type of eBenefits account do I need to apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) grant benefits? 
  253. Assistance for the disabled in VA and elsewhere 
  254. Can I apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits while I am on active duty awaiting discharge due to my disability? 
  255. List of VA acronyms. 
  256. If I can't afford to make copayments for my health care, what should I do? 
  257. Should I complete an Advanced Directive? 
  258. Is my personal information secure on eBenefits? 
  259. What do I need on my home computer to use My HealtheVet? 
  260. How do I make a Freedom of Information (FOIA) request? 
  261. Does VHA provide help to families dealing with “coming home” issues? 
  262. What is NOAA and how do I find its website?. 
  263. Surgical Services 
  264. I’m a military retiree. Can I receive VA care? 
  265. What services and benefits are available for veterans living abroad? 
  266. What should I do if I have a health question or problem that isn’t a life-threatening emergency? 
  267. How often can I apply for Specially Adapted Housing (SAH)/Special Housing Adaptation (SHA) benefits? 
  268. Policy on Flag Folding Recitations 
  269. Do I have to make a long-term care copayment? 
  270. I am currently on active duty. Do I have to apply in person for Level 2 access? 
  271. Employment opportunities for veterans of the Global War on Terror 
  272. I was recently in-person proofed for a DS Logon. When and how will I receive my activation code? 
  273. Does VA deliver babies? 
  274. Research on Specific Health Issues (QUERI) 
  275. Share information about my healthcare experience 
  276. Crisis Hotline 
  277. What services are provided for blind veterans? 
  278. Spina Bifida Benefits 
  279. I received my PIN and attempted to access eBenefits, but was unsuccessful. What do I do? 
  280. How do Veterans who are DoD employees or contractors get an eBenefits account? 
  281. What is VA doing about the privacy breach on May 22, 2006? 
  282. Receiving warnings using Internet Explorer in eBenefits 
  283. Can retired military spouses be insured under the SGLI Family coverage? 
  284. Caregiver Support Program 
  285. Can I be buried at Arlington National Cemetery? 
  286. Are Reserve and National Guard Veterans of Operations Enduring and Iraqi Freedom entitled to VA benefits? 
  287. Military Testing involving biological and chemical warfare, Project Shad and Project 112 
  288. A veteran cannot receive a Stimulus payment from VA if such payment was received from SSA or the RRB. 
  289. Crisis Prevention Veterans Chat Campaign 
  290. Can I obtain grief or bereavement counselling if my parent, spouse, or child is killed while in the service of their country? 
  291. Does the VA provide for Spinal Cord Injury (SCI)? 
  292. Is a reservist called to active duty in support of Operation Noble Eagle eligible for two free years of health care? 
  293. Are all co-payments due at the same time? 
  294. Who is eligible for Servicemembers' Group Life Insurance Family Coverage? 
  295. My father is totally dependent upon me for support. Will he be eligible for SGLI Family Coverage? 
  296. Pay your Non-Medical Benefit Debt Online 
  297. What is the Fisher House Program? 
  298. Will Family SGLI premiums be automatically deducted for SGLI insureds who are not married? 
  299. What kind of computer setup must I have to use eBenefits? 
  300. Information about Asset Management/Enhanced Use 
  301. What medical or health care services are available to women veterans? 
  302. Who do I contact about non-VA benefits and services? 
  303. What is MOVE? 
  304. I received my DS Logon activation code in the mail. Now what do I do? 
  305. If an OIF/OEF reservist was medi-vac’d out of Iraq and did not complete two years of active duty, is s/he still eligible for 2 years of free VA health care? 
  306. Can retired military spouses who carry VGLI be insured under Family SGLI? 
  307. Are there any services for women vets discharged for pregnancy? 
  308. How do I resume receiving medical care after a long break in treatment? 
  309. What is Vocational Rehabilitation? 
  310. Web Automated Reference Materials System (WARMS) 
  311. Calls supposedly from VA asking for credit card number to pay for prescriptions 
  312. Avoid a foreclosure 
  313. Are Merchant Marines eligible for health care? 
  314. Eligibility of vets from Allied countries 
  315. Why does my VDC Claim Status - Details Screen in eBenefits show the VA Regional Office in St. Paul, Minnesota as having jurisdiction over my claim, when I reside in another state? 
  316. What is Hepatitis C and what should I do if I suspect I have it? 
  317. What is CARES? 
  318. What is CARES? 
  319. My spouse is leaving for deployment what assistance is available to us? 
  320. Does VA ever provide bereavement (grief) counseling to families of active duty service members killed in action? 
  321. If a veteran dies in a VA hospital, does VA put a death notice or obituary in the newspaper? 
  322. How can I use eBenefits when I don't have a computer? 
  323. Patient Safety 
  324. How can I get gender-specific services for medical and child-related issues? 
  325. What is the process of getting quality of care issues addressed? 
  326. What happens when a woman veteran has an obstetrics related emergency before enrolling? 
  327. Does the electronic data theft of May 2006 affect only veterans discharged after 1975? 
  328. Women veterans health care website 
  329. Multiple payments from VA 
  330. Center for Health Services Research in Primary Care 
  331. National Health Study for a New Generation of U.S. Veterans 
  332. Known VDC / eBenefits Issues and Workarounds. 
  333. Information, programs and service for minority veterans 
  334. Health Care Financing & Economics (HCFE) 
  335. Does VA pay for hospice care in a specialized hospice facility? 
  336. Do I need training to use My HealtheVet? 
  337. Are OIF/OEF veterans ever charged a co-payment? 
  338. How do I contact VA about homeless women veterans with children? 
  339. The Center for Health Quality, Outcomes and Economic Research (CHQOER) 
  340. Lap band surgery or gastric bypass surgery 
  341. Are veterans who were assigned to Cuba guarding suspected terrorist prisoners eligible for two free years of health care when they’re discharged from active duty? 
  342. Does special operations service in the Phillipines constitute combat veteran status with health care eligibility? 
  343. What information will be required to complete this online application process via VDC in eBenefits? 
  344. kidney disease programs 
  345. What are Confidential Communications and how do I request this service? 
  346. Does VA perform organ transplants? 
  347. What services are available to women veterans? 
  348. My spouse and I are both in the military and participate in SGLI. Can we both be covered by both basic and spousal coverage? 
  349. Are all of my children eligible for automatic family SGLI coverage? 
  350. If my spouse or child suffers from a disease that makes it difficult to purchase life insurance will they be eligible for SGLI Family Coverage at the same premium rate? 
  351. How can I use My HealtheVet if I don’t have a computer? 
  352. What if the health care problem is obviously unrelated to combat service (e.g., happened after return to the United States)? Can VA provide treatment? 
  353. If I decline Family SGLI coverage can I later apply for it? 
  354. If I decline Family SGLI spousal coverage will I be entitled to a refund of any premiums deducted? 
  355. When does Family SGLI coverage for my children begin? 
  356. Trouble getting into the Home Loan Guaranty Portal web site 
  357. Medical Care for former Prisoners of War (POWs) 
  358. Can the delegate or surrogate for a Veteran get a DS Logon? 
  359. How do I arrange for military funeral honors? 
  360. State veterans cemetery grant program 
  361. How do women veterans get inpatient psychiatric care? 
  362. Letters from Privacy Guard 
  363. Veterans living overseas will not receive a stimulus from VA 
  364. Research on patient safety (GAPS) 
  365. Center of Excellence on Implementing Evidence Based Practice (CEIEBP) 
  366. How long will it take for my VDC dependents application to be processed? 
  367. Do veterans enrolled in VA health care have to pay the deductibles that their insurance carrier requires when treated at VA? 
  368. Quality of Care issues for Women Veterans 
  369. Is there a national cemetery in the state I live in? 
  370. My spouse and I are both active duty and insured under SGLI. We have one child. Is the amount of Family coverage doubled to $20,000? 
  371. When does Family SGLI coverage for my spouse begin? 
  372. When does Family SGLI coverage for my children end? 
  373. Can I make the text on the site larger for easier reading? 
  374. Information about veterans service organizations 
  375. Women Veterans Programs 
  376. Who can I contact with questions or suggestions for improving the My HealtheVet website? 
  377. Non-compensable disability 
  378. Scheduling outpatient or inpatient treatment for veterans with service-connected disabilities 
  379. What file extensions are accepted by VDC for uploading documents? 
  380. Disaster Assistance from FEMA 
  381. Some incarcerated Veterans will not receive a stimulus payment from VA 
  382. If you owe the Federal government, you may not receive any VA stimulus payment 
  383. How much Family SGLI coverage can I purchase? 
  384. Is the VA conducting a telephone campaign about its prescription medication program? 
  385. What is Hepatitis C and what should I do if I suspect I have it? 
  386. Are veterans of the Coast Guard eligible for healthcare? 
  387. Are veterans who were working in the Pentagon on September 11th considered combat veterans? 
  388. Are veterans of Bosnia and Kosovo entitled to healthcare? 
  389. Where can I manage dependent benefits on eBenefits (Where is VDC Located)? 
  390. I have an eBenefits account, how do I Start or Continue the process of adding a dependent using VDC? 
  391. How much time am I given to provide supporting documentation for my VDC dependents claim? 
  392. Who do I contact for eBenefits / VDC Technical Support? 
  393. Smoking and Tobacco Use Cessation Program 
  394. Smoking Cessation Treatments for Veterans w/Mental Health Disorders 
  395. Will my spouse who is covered under both Famly SGLI and VGLI be required to pay premiums for both coverages? 
  396. Does VA offer a weight management program? 
  397. Health Promotion and Disease Prevention program 
  398. I can access my eBenefits account, but am having trouble navigating on the site. Can anyone help me? 
  399. What's in My HealtheVet's Health Education Library? 
  400. If a spouse or other family member from out of state wants to visit an OIF/OEF active duty service member being treated at my VHA medical center but can’t afford the airfare, is there any program to help? 
  401. National Veterans Wheelchair Games Information 
  402. What is the cost of Family SGLI coverage for my children? 
  403. Will my premiums for Family SGLI spousal coverage automatically be deducted from my pay? 
  404. I do not want Family SGLI coverage for my spouse. What must I do to decline coverage and ensure that premiums will not be deducted? 
  405. I want less than the automatic amount of Family SGLI coverage for my spouse. How can I reduce the amount of coverage? 
  406. Will both spouses of a married active duty couple automatically be charged for Family SGLI spousal coverage? 
  407. Occupational Safety and Health Issues 
  408. I use the JAWS screen reader. How do I change my settings to use the forms on eBenefits? 
  409. Polytrauma Care 
  410. Can VA provide burial at sea? 
  411. How does VA build a veterans cemetery? 
  412. Historical information specific to women veterans? 
  413. What Is Traumatic SGLI 
  414. Hepatitis Information 
  415. How do I subscribe to or unsubscribe from the VANews Mailgroup? 
  416. Multiiple Sclerosis (MS) Info and Services from VA 
  417. Pandemic Flu Information 
  418. Programs/Information for Women Veterans 
  419. Dependents and Medical Care Overseas 
  420. Is there insurance for traumatic injuries? 
  421. How do I pay premiums for Family SGLI coverage? 
  422. Where can I find the application to order a headstone or marker? 
  423. How can I find out the status of a headstone or marker order? 
  424. Does my VHA doctor use My HealtheVet too? 
  425. Nurse Recruiting for South Georgia/North Florida Veterans Health System 

  1. Status of a pending claim
  2. Obtain a Copy of my DD 214 military record or other service record
  3. How to Obtain VA Forms
  4. How long will it take to receive a decision on my compensation claim?
  5. How much does VA pay in compensation?
  6. Direct Deposit of VA Benefits
  7. Change of Address
  8. Information about jobs and employment opportunities
  9. Aid and Attendance and Housebound benefits
  10. Direct Deposit - May I apply by telephone?
  11. Can I get back compensation payments? 
  12. Does VA offer any assisted living help? 
  13. Surviving spouse benefits 
  14. Are VA disability compensation and VA pension the same? 
  15. New Rates 
  16. Direct Deposit - What is required for Direct Deposit? 
  17. How does VA determine the level of compensation payable? 
  18. VA Information about Agent Orange 
  19. How much does VA pay for pension benefits? 
  20. Obtain a copy of my VA medical records 
  21. General Info about Disability Payment Rates 
  22. Copy of Rating Decision 
  23. What are the Veteran Non-Service Connected Pension Rates ? 
  24. What is a Veteran Identification Card (VIC) and how do I get one? 
  25. Direct Deposit - May I mail a Direct Deposit request? 
  26. Do VA benefits cover nursing home care? 
  27. Compensation & Pension Benefits 
  28. Do I need to do anything if I have a claim or appeal pending with VA? 
  29. What can I do on eBenefits? 
  30. Amend or Change DD 214 or Other Military Records 
  31. Never filed for compensation. How do I file a claim for VA disability compensation? 
  32. Am I eligible for VA health care? Updated
  33. Does VA cover Nursing Home care? 
  34. VA Home Loan Certificate of Eligibility 
  35. Jobs and Employment Opportunities in Health Care 
  36. What is the Individual Unemployability benefit? 
  37. Can I obtain historical military records from VA? 
  38. Am I eligible for nursing home care? Updated
  39. What if I have another disability not previously claimed? 
  40. Can I file an application for benefits electronically? 
  41. I have an appeal pending but it is not shown in eBenefits. Why? 
  42. My disabilities are not related to my service. Are there any benefits for which I might qualify? 
  43. What benefits and services are available for spouses and dependents of deceased veterans? 
  44. Education Benefits/GI Bill 
  45. What is eBenefits? 
  46. Locate a veteran 
  47. How do I find out if I am eligible for any medical care or drug benefits? 
  48. How do I find a VA facility, VA office, or an address? 
  49. Never applied for compensation. Will VA Help me in obtaining required information? 
  50. Will the VA pay for meds written by a non-VA physician? 
  51. How do Service Members’ family members get an eBenefits account? 
  52. Are surviving spouses entitled to VA benefits? 
  53. Am I eligible for free prescriptions? 
  54. How do I obtain a 1099 Form from VA for tax purposes? 
  55. Hearing aid and prosthetic supplies/repairs and aids for the visually impaired 
  56. Correcting Service Records and Discharges 
  57. What are my burial benefits? 
  58. Will VA cover nursing home care in non-VA contract facilities? 
  59. Am I eligible for veterans preference in hiring? 
  60. VA Home Loan Certificate of.Eligibility 
  61. My service-connected disability has worsened since receiving my current disability evaluation. What should I do? 
  62. What is Combat-Related Special Compensation? 
  63. Information about available jobs/employment and how to apply 
  64. Apply for VA Health Benefits Updated
  65. Medical Treatment Records of Dependents, Military Retirees, and Others(created at military medical facilities) 
  66. Office of Human Resources Management information 
  67. Am I eligible for travel benefits? Updated
  68. Additional information needed to support claim 
  69. Can I have my claim reconsidered even though denied in the past? 
  70. What if I’m not registered in DEERS, or what if I’m not sure if I’m registered? 
  71. What are the requirements for getting a Basic eBenefits account? 
  72. Dental Care Eligibility, Services and Locations 
  73. Do I still need Medicare Parts A and B if I receive my health care from VA? 
  74. I'm a Veteran. How do I get a DS Logon? 
  75. What is the coverage for emergency medical services? 
  76. What if the current address on my identification doesn't match with what is on record in the DEERS database? 
  77. Survivor Benefits Information 
  78. Can I see my personal health record online using My HealtheVet? 
  79. How do Service Members get an eBenefits account? 
  80. How do I update my DEERS information? 
  81. Can I have Medicare benefits and still receive health care services at VA? 
  82. What is Home Health Care? 
  83. What is VONAPP? 
  84. Can I reopen a claim for disability compensation? 
  85. Can I be paid retroactively to when I was discharged? 
  86. Can I get my medications at VA? 
  87. What do I need to bring in order to be in-person proofed? 
  88. How do I volunteer to help veterans at VA? 
  89. Who is eligible for VA benefits 
  90. Can I be reimbursed for burial expenses? 
  91. Nursing Employment and Scholarships 
  92. Upgrade Or Change Discharge 
  93. What are Compensation and Pension Benefits? 
  94. If VA increases my disability rating or adds another disability, when will my increased benefits be effective? 
  95. What’s the difference between a Basic and a Premium eBenefits account? 
  96. Can I get health care from my private physician or at a private hospital at VA expense? 
  97. How do I find out about education benefits? 
  98. What is a State Veterans Home? 
  99. Clothing Allowance 
  100. Duplicate Error on IRIS Customer Entry Form 
  101. What is net worth? 
  102. What is the National Resource Directory (NRD)? 
  103. Mental Health Services at VA 
  104. Are dependents of veterans eligible to receive any benefits from VA? 
  105. What does VA provide for veteran burials? 
  106. Can I obtain free prescriptions from VA? 
  107. Once enrolled for medical care, do I need to enroll each year? 
  108. Home Loan Guaranty Information 
  109. Eligibility for OIF/OEF veterans 
  110. What type of claim status information will be available on eBenefits? 
  111. Is a Veteran Identification Card (VIC) an acceptable form of identification for in-person proofing? 
  112. Information about CHAMPVA 
  113. What are my specific co-payments for health care? 
  114. What are the steps in the eBenefits / VDC online dependents application process? 
  115. Commissary and Exchange Privileges 
  116. What is in-person proofing? 
  117. What is MyHealtheVet? 
  118. What health care and attendant health care services are offered by VA? 
  119. Does VA bill Medicare if I am hospitalized? 
  120. Error message while accessing the VA eBenefits Portal 
  121. Information on PTSD 
  122. Can I choose to get medical care outside of the VA system at VA cost? 
  123. Why should I enroll for VA Health Care? Updated
  124. What is DEERS? 
  125. Do I have to have a Level 2 credential to access eBenefits? 
  126. Are there other VA benefits related to compensation? 
  127. Can I request to have a dependent added to my current VA benefits profile? 
  128. What do the "3 Phases of Claim Status" mean in eBenefits? 
  129. What is concurrent receipt? 
  130. Contact Loan Guaranty about Home Loan/VA Mortgage Issues 
  131. Can VA provide Small Business Loans? 
  132. What is VA Pension for veterans? 
  133. Can I get a loan from VA to buy a house? 
  134. What is a DS Logon? 
  135. If I'm not satisfied with my health care, whom do I contact? 
  136. Burial & Memorial Benefits 
  137. I'm dissatisfied with my Patient Advocate contact; what is the next step for resolving my concern? 
  138. Prosthetics, Medical Devices and Sensory Aids 
  139. Life Insurance Information 
  140. How do I sign up for My HealtheVet? 
  141. Does the VA pay for cremation? 
  142. How do Retirees with a myPay account get an eBenefits account? 
  143. What should I do if I think an error was made on a previous disability decision? 
  144. Why doesn't VA bill Medicare? 
  145. Is it true that newly-separated veterans can receive free dental care from VA? What is the eligibility for this service? 
  146. Replace a lost service medal, award or decoration 
  147. Environmental Issues and Hazards 
  148. Do I need to log on before using My HealtheVet? 
  149. VONAPP Direct Connect (VDC) allows Veterans to request changes to dependents on their benefits profile. 
  150. How do I change my name in DEERS? 
  151. If VA is paying for my home health care services, who provides the services I need? 
  152. Where to go for information on completing a benefits application on line 
  153. What is the Vocational Rehabilitation and Employment program? 
  154. Having trouble accessing the Veterans Information Portal? Can't get to TAS or ACE? 
  155. I am without health insurance, may I go to the VA? Updated
  156. Commissary or Exchange Privileges 
  157. Am I eligible for fee-basis care? 
  158. What is the Denver Acquisition & Logistics Center (DALC)? 
  159. Vocational Rehab and Employment Services 
  160. What type of Home Health Services are available? 
  161. What type of Home Health Services are available? 
  162. What Social Work services does VA have? 
  163. Is this a health insurance policy or an HMO? 
  164. How do I get a clinic appointment when there is a waiting list? 
  165. Vets starting/expanding businesses 
  166. Vocational Rehabilitation and Employment Benefits 
  167. How do I get evaluated for nursing home care? 
  168. Why should I update my DEERS information? 
  169. I owe the VA money. Who do I contact? 
  170. I am a military retiree. Do I have to apply in person for an E-Benefits Level 2 access? 
  171. Should I keep my health insurance? 
  172. What health benefits and services are not covered by VA? 
  173. How do Veterans who are not DoD employees or contractors get an eBenefits account? 
  174. I haven't used my account in over a year. Do I need to be in-person proofed again? 
  175. List of Veterans Service Organizations 
  176. What are the requirements for getting a Premium eBenefits account? 
  177. Find a gravesite 
  178. If I am enrolled in VA's health care system, what costs will I need to pay? 
  179. List of all VA Facilities, offices, locations in US, state or region 
  180. Am I entitled to any temporary benefits from VA if I have surgery? 
  181. Am I Eligible for Vet Center Services? 
  182. Does VA provide legal services? 
  183. Does VA provide for Chiropractic Care? 
  184. Homeless Veterans 
  185. How do I file an appeal with the Board of Veteran Appeals (BVA)? 
  186. Acquisitions, purchase of goods and services, vendor contracts Updated
  187. Health effects of military service during Operations Desert Shield, Desert Storm and Iraqi Freedom 
  188. CGI error on Ask A Question in Contact VA (IRIS) 
  189. Where is the nearest Vet Center to where I live? 
  190. All Veterans with Premium (DS Logon level 2) with a 10% or greater disability award can access VDC 
  191. Difference between VA compensation and severance disability? 
  192. Exposure to ionizing radiation during military service 
  193. Apply for veterans non-service connected pension 
  194. CHAMPVA, Children of Women VietNam Veterans, (CWVV) SpinaBifida, CHAMPVA Inhouse Treatment Initiative (CITII) Dependents Health Care, Overseas Veterans (FMP), Persian Gulf Program 
  195. What is the cost of coverage for my spouse? 
  196. Information about headstones and markers 
  197. Life Insurance Benefits 
  198. Exclusions and deductions of countable income 
  199. What is countable income for veterans pension eligibility purposes? 
  200. If I enroll in VA for health care, can I receive care anywhere in the VA system? 
  201. What can I do to prepare for burial in a national cemetery? 
  202. Replace Lost Service Medals, Awards, Decorations 
  203. VONAPP Problems? 
  204. Does VA pay for hospice care? 
  205. When will my benefits be effective if the claim is approved? 
  206. I'm a current service member with a Common Access Card (CAC). Do I need to be in-person proofed? 
  207. How do I find a Vet Center? 
  208. How do I get information about filing an appeal? 
  209. Why is in-person proofing necessary to receive a DS Logon? 
  210. How do I receive treatment for a service-connected or nonservice-connected disability? 
  211. Military Sexual Trauma (MST) treatment 
  212. Can the spouse or dependent of a Veteran get a DS Logon? 
  213. How do I order a headstone or marker? 
  214. How Does VA calculate your pension? 
  215. Nursing community information at VA 
  216. I forgot my User ID for My HealtheVet. What should I do? 
  217. What is a Presidential Memorial Certificate and how do I apply for one? 
  218. When and how often should I update DEERS Information? 
  219. What type of payment history information will be available on eBenefits? 
  220. I’m being discharged from the service. What type of assistance is available to me? 
  221. Returning OEF/OIF service members--Programs and Services 
  222. What is VETBIZ; Contact VETBIZ 
  223. Data and Information about Veterans 
  224. Economic Recovery Payment (ERP) Eligibility 
  225. Dental care to OIF/OEF active duty service members being treated at VHA facilities 
  226. What is the purpose of a DS Logon? 
  227. What prescription benefits are available to OIF/OEF eterans returning from active duty? 
  228. Benefit Debt Collection (Non Medical) 
  229. What does preferred facility mean? 
  230. The VONAPP Direct Connect feature will provide a wizard-based application, which allows Veterans to manage the list of Dependents and Request for Approval of School Attendance. 
  231. What is the Public Health Service; do they assist veterans? 
  232. Will you bill my health insurance carrier? 
  233. What if the closest VA medical facility does not have services I need? 
  234. How do I contact my doctor about My HealtheVet? 
  235. How do I obtain educational benefits while in a foreign country? 
  236. Find a national or state veteran cemetery 
  237. Why does VA ask for health insurance information? 
  238. Frequently Asked Questions about the electronic data in May 2006 
  239. Overseas Medical Care Benefits 
  240. Wait time to get an appointment for health care 
  241. Phone calls supposedly received from VA asking for personal financial information 
  242. How do I submit an application for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits on the eBenefits website? 
  243. Can I Use my Specially Adapted Housing (SAH) grant or Special Housing Adaptation (SHA) grant benefits for my temporary housing? 
  244. I can’t afford to make co-payments. What do I do? 
  245. Information about Parkinson's Disease 
  246. What if I get sick while traveling? 
  247. How do I get a foreign medical claim processed? 
  248. Economic Stimulus Payments--Special Tax Rebate 
  249. Will I have out of pocket expenses for medical care? 
  250. Economic Recovery Payment (ERP) 
  251. Qualify for home loan if bankruptcy filed? 
  252. What type of eBenefits account do I need to apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) grant benefits? 
  253. Assistance for the disabled in VA and elsewhere 
  254. Can I apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits while I am on active duty awaiting discharge due to my disability? 
  255. List of VA acronyms. 
  256. If I can't afford to make copayments for my health care, what should I do? 
  257. Should I complete an Advanced Directive? 
  258. Is my personal information secure on eBenefits? 
  259. What do I need on my home computer to use My HealtheVet? 
  260. How do I make a Freedom of Information (FOIA) request? 
  261. Does VHA provide help to families dealing with “coming home” issues? 
  262. What is NOAA and how do I find its website?. 
  263. Surgical Services 
  264. I’m a military retiree. Can I receive VA care? 
  265. What services and benefits are available for veterans living abroad? 
  266. What should I do if I have a health question or problem that isn’t a life-threatening emergency? 
  267. How often can I apply for Specially Adapted Housing (SAH)/Special Housing Adaptation (SHA) benefits? 
  268. Policy on Flag Folding Recitations 
  269. Do I have to make a long-term care copayment? 
  270. I am currently on active duty. Do I have to apply in person for Level 2 access? 
  271. Employment opportunities for veterans of the Global War on Terror 
  272. I was recently in-person proofed for a DS Logon. When and how will I receive my activation code? 
  273. Does VA deliver babies? 
  274. Research on Specific Health Issues (QUERI) 
  275. Share information about my healthcare experience 
  276. Crisis Hotline 
  277. What services are provided for blind veterans? 
  278. Spina Bifida Benefits 
  279. I received my PIN and attempted to access eBenefits, but was unsuccessful. What do I do? 
  280. How do Veterans who are DoD employees or contractors get an eBenefits account? 
  281. What is VA doing about the privacy breach on May 22, 2006? 
  282. Receiving warnings using Internet Explorer in eBenefits 
  283. Can retired military spouses be insured under the SGLI Family coverage? 
  284. Caregiver Support Program 
  285. Can I be buried at Arlington National Cemetery? 
  286. Are Reserve and National Guard Veterans of Operations Enduring and Iraqi Freedom entitled to VA benefits? 
  287. Military Testing involving biological and chemical warfare, Project Shad and Project 112 
  288. A veteran cannot receive a Stimulus payment from VA if such payment was received from SSA or the RRB. 
  289. Crisis Prevention Veterans Chat Campaign 
  290. Can I obtain grief or bereavement counselling if my parent, spouse, or child is killed while in the service of their country? 
  291. Does the VA provide for Spinal Cord Injury (SCI)? 
  292. Is a reservist called to active duty in support of Operation Noble Eagle eligible for two free years of health care? 
  293. Are all co-payments due at the same time? 
  294. Who is eligible for Servicemembers' Group Life Insurance Family Coverage? 
  295. My father is totally dependent upon me for support. Will he be eligible for SGLI Family Coverage? 
  296. Pay your Non-Medical Benefit Debt Online 
  297. What is the Fisher House Program? 
  298. Will Family SGLI premiums be automatically deducted for SGLI insureds who are not married? 
  299. What kind of computer setup must I have to use eBenefits? 
  300. Information about Asset Management/Enhanced Use 
  301. What medical or health care services are available to women veterans? 
  302. Who do I contact about non-VA benefits and services? 
  303. What is MOVE? 
  304. I received my DS Logon activation code in the mail. Now what do I do? 
  305. If an OIF/OEF reservist was medi-vac’d out of Iraq and did not complete two years of active duty, is s/he still eligible for 2 years of free VA health care? 
  306. Can retired military spouses who carry VGLI be insured under Family SGLI? 
  307. Are there any services for women vets discharged for pregnancy? 
  308. How do I resume receiving medical care after a long break in treatment? 
  309. What is Vocational Rehabilitation? 
  310. Web Automated Reference Materials System (WARMS) 
  311. Calls supposedly from VA asking for credit card number to pay for prescriptions 
  312. Avoid a foreclosure 
  313. Are Merchant Marines eligible for health care? 
  314. Eligibility of vets from Allied countries 
  315. Why does my VDC Claim Status - Details Screen in eBenefits show the VA Regional Office in St. Paul, Minnesota as having jurisdiction over my claim, when I reside in another state? 
  316. What is Hepatitis C and what should I do if I suspect I have it? 
  317. What is CARES? 
  318. What is CARES? 
  319. My spouse is leaving for deployment what assistance is available to us? 
  320. Does VA ever provide bereavement (grief) counseling to families of active duty service members killed in action? 
  321. If a veteran dies in a VA hospital, does VA put a death notice or obituary in the newspaper? 
  322. How can I use eBenefits when I don't have a computer? 
  323. Patient Safety 
  324. How can I get gender-specific services for medical and child-related issues? 
  325. What is the process of getting quality of care issues addressed? 
  326. What happens when a woman veteran has an obstetrics related emergency before enrolling? 
  327. Does the electronic data theft of May 2006 affect only veterans discharged after 1975? 
  328. Women veterans health care website 
  329. Multiple payments from VA 
  330. Center for Health Services Research in Primary Care 
  331. National Health Study for a New Generation of U.S. Veterans 
  332. Known VDC / eBenefits Issues and Workarounds. 
  333. Information, programs and service for minority veterans 
  334. Health Care Financing & Economics (HCFE) 
  335. Does VA pay for hospice care in a specialized hospice facility? 
  336. Do I need training to use My HealtheVet? 
  337. Are OIF/OEF veterans ever charged a co-payment? 
  338. How do I contact VA about homeless women veterans with children? 
  339. The Center for Health Quality, Outcomes and Economic Research (CHQOER) 
  340. Lap band surgery or gastric bypass surgery 
  341. Are veterans who were assigned to Cuba guarding suspected terrorist prisoners eligible for two free years of health care when they’re discharged from active duty? 
  342. Does special operations service in the Phillipines constitute combat veteran status with health care eligibility? 
  343. What information will be required to complete this online application process via VDC in eBenefits? 
  344. kidney disease programs 
  345. What are Confidential Communications and how do I request this service? 
  346. Does VA perform organ transplants? 
  347. What services are available to women veterans? 
  348. My spouse and I are both in the military and participate in SGLI. Can we both be covered by both basic and spousal coverage? 
  349. Are all of my children eligible for automatic family SGLI coverage? 
  350. If my spouse or child suffers from a disease that makes it difficult to purchase life insurance will they be eligible for SGLI Family Coverage at the same premium rate? 
  351. How can I use My HealtheVet if I don’t have a computer? 
  352. What if the health care problem is obviously unrelated to combat service (e.g., happened after return to the United States)? Can VA provide treatment? 
  353. If I decline Family SGLI coverage can I later apply for it? 
  354. If I decline Family SGLI spousal coverage will I be entitled to a refund of any premiums deducted? 
  355. When does Family SGLI coverage for my children begin? 
  356. Trouble getting into the Home Loan Guaranty Portal web site 
  357. Medical Care for former Prisoners of War (POWs) 
  358. Can the delegate or surrogate for a Veteran get a DS Logon? 
  359. How do I arrange for military funeral honors? 
  360. State veterans cemetery grant program 
  361. How do women veterans get inpatient psychiatric care? 
  362. Letters from Privacy Guard 
  363. Veterans living overseas will not receive a stimulus from VA 
  364. Research on patient safety (GAPS) 
  365. Center of Excellence on Implementing Evidence Based Practice (CEIEBP) 
  366. How long will it take for my VDC dependents application to be processed? 
  367. Do veterans enrolled in VA health care have to pay the deductibles that their insurance carrier requires when treated at VA? 
  368. Quality of Care issues for Women Veterans 
  369. Is there a national cemetery in the state I live in? 
  370. My spouse and I are both active duty and insured under SGLI. We have one child. Is the amount of Family coverage doubled to $20,000? 
  371. When does Family SGLI coverage for my spouse begin? 
  372. When does Family SGLI coverage for my children end? 
  373. Can I make the text on the site larger for easier reading? 
  374. Information about veterans service organizations 
  375. Women Veterans Programs 
  376. Who can I contact with questions or suggestions for improving the My HealtheVet website? 
  377. Non-compensable disability 
  378. Scheduling outpatient or inpatient treatment for veterans with service-connected disabilities 
  379. What file extensions are accepted by VDC for uploading documents? 
  380. Disaster Assistance from FEMA 
  381. Some incarcerated Veterans will not receive a stimulus payment from VA 
  382. If you owe the Federal government, you may not receive any VA stimulus payment 
  383. How much Family SGLI coverage can I purchase? 
  384. Is the VA conducting a telephone campaign about its prescription medication program? 
  385. What is Hepatitis C and what should I do if I suspect I have it? 
  386. Are veterans of the Coast Guard eligible for healthcare? 
  387. Are veterans who were working in the Pentagon on September 11th considered combat veterans? 
  388. Are veterans of Bosnia and Kosovo entitled to healthcare? 
  389. Where can I manage dependent benefits on eBenefits (Where is VDC Located)? 
  390. I have an eBenefits account, how do I Start or Continue the process of adding a dependent using VDC? 
  391. How much time am I given to provide supporting documentation for my VDC dependents claim? 
  392. Who do I contact for eBenefits / VDC Technical Support? 
  393. Smoking and Tobacco Use Cessation Program 
  394. Smoking Cessation Treatments for Veterans w/Mental Health Disorders 
  395. Will my spouse who is covered under both Famly SGLI and VGLI be required to pay premiums for both coverages? 
  396. Does VA offer a weight management program? 
  397. Health Promotion and Disease Prevention program 
  398. I can access my eBenefits account, but am having trouble navigating on the site. Can anyone help me? 
  399. What's in My HealtheVet's Health Education Library? 
  400. If a spouse or other family member from out of state wants to visit an OIF/OEF active duty service member being treated at my VHA medical center but can’t afford the airfare, is there any program to help? 
  401. National Veterans Wheelchair Games Information 
  402. What is the cost of Family SGLI coverage for my children? 
  403. Will my premiums for Family SGLI spousal coverage automatically be deducted from my pay? 
  404. I do not want Family SGLI coverage for my spouse. What must I do to decline coverage and ensure that premiums will not be deducted? 
  405. I want less than the automatic amount of Family SGLI coverage for my spouse. How can I reduce the amount of coverage? 
  406. Will both spouses of a married active duty couple automatically be charged for Family SGLI spousal coverage? 
  407. Occupational Safety and Health Issues 
  408. I use the JAWS screen reader. How do I change my settings to use the forms on eBenefits? 
  409. Polytrauma Care 
  410. Can VA provide burial at sea? 
  411. How does VA build a veterans cemetery? 
  412. Historical information specific to women veterans? 
  413. What Is Traumatic SGLI 
  414. Hepatitis Information 
  415. How do I subscribe to or unsubscribe from the VANews Mailgroup? 
  416. Multiiple Sclerosis (MS) Info and Services from VA 
  417. Pandemic Flu Information 
  418. Programs/Information for Women Veterans 
  419. Dependents and Medical Care Overseas 
  420. Is there insurance for traumatic injuries? 
  421. How do I pay premiums for Family SGLI coverage? 
  422. Where can I find the application to order a headstone or marker? 
  423. How can I find out the status of a headstone or marker order? 
  424. Does my VHA doctor use My HealtheVet too? 
  425. Nurse Recruiting for South Georgia/North Florida Veterans Health System 

Source: https://ebenefits.custhelp.com/

Status of a pending claim

 
You can use the eBenefits portal to check the status of your claim online if you are an eBenefits Premium (Level 2) account holder.  To determine the status of your pending claim, login to your...
Date Updated: 04/18/2011 

Obtain a Copy of my DD 214 military record or other service record


The Department of Veterans Affairs does not maintain records of veterans military service, except as is necessary for providing benefits. For information about obtaining your military record, please...
Date Updated: 09/27/2011 

How to Obtain VA Forms


To find a VA Form, you can click on the VA Forms link on the bottom of the VA home page or you can go to http://www.va.gov/vaforms and perform the forms search. When the search occurs, any results...
Date Updated: 01/06/2011 

How long will it take to receive a decision on my compensation claim?


The length of time it takes to receive a decision depends on several factors, such as the complexity of your disability(ies), the number of disabilities you claim, and the availability of evidence...
Date Updated: 01/06/2011 

How much does VA pay in compensation?


Monthly tax-free benefits vary depending on the type of disability and percent of disability rating.   For 30% or more disability, an additional amount is added for each dependent...
Date Updated: 05/28/2010 

Direct Deposit of VA Benefits


VA encourages using direct deposit to receive VA benefits. The form to use is SF1199A which is a Treasury Department form. You may download a copy from the following Federal Government web...
Date Updated: 03/02/2011 

Change of Address


Only the recipient of VA benefits or the recipient's legal representative may request a change of address. A spouse or other relative is not considered a legal representative for this purpose unless...
Date Updated: 04/13/2011 

Information about jobs and employment opportunities


The primary website to check is http://www.usajobs.gov/    This is a one-stop source of information for Federal jobs and employment throughout federal government. This site provides...
Date Updated: 03/02/2011 

Aid and Attendance and Housebound benefits


For information about benefits regarding aid & attendance and housebound benefits, go to http://www.vba.va.gov/bln/21/pension/vetpen.htm#7 Information about prosthetics, medical devices and...
Date Updated: 01/06/2011 

Direct Deposit - May I apply by telephone?


Yes, you may apply for Direct Deposit by telephone by calling 1-877-838-2778 or 1-800-827-1000, Monday through Friday 7:30 AM to 4:50 PM Central Time.
Date Updated: 01/06/2011 

Can I get back compensation payments? 


Generally, VA can only pay benefits based on the date of claim. This applies in the case of an original claim, a claim for an increased evaluation, or a claim to add a new disability. If VA finds a...
Date Updated: 05/27/2010

Does VA offer any assisted living help? 


All questions about assisted living arrangements should be addressed to the Social Work Department at your nearest VA medical facility. They can provide information about services or other assistance...
Date Updated: 01/06/2011

Surviving spouse benefits 


VA offers benefits for survivors: 1.  Dependency Indemnity Compensation (DIC) is generally payable to survivors of veterans who die from service-related causes. 2. If the veteran dies from a...
Date Updated: 05/28/2010

Are VA disability compensation and VA pension the same? 


VA compensation and a VA pension are not the same thing. The simplest explanation is that VA compensation is a benefit paid on the basis of the kind and severity of a disability that happened as a...
Date Updated: 05/27/2010

New Rates 


New Compensation and Pension rates are not effective until signed into law.
Date Updated: 01/07/2011

Direct Deposit - What is required for Direct Deposit? 


You will need a 9 digit routing number beginning with a 0, 1, 2 or 3. An account number can be up to 17 characters long. Consider whether you want this deposited to a check or savings account.
Date Updated: 03/01/2011

How does VA determine the level of compensation payable? 


Disability compensation is a monthly benefit paid to veterans because of injuries or diseases that happened while on active duty, or were made worse by active military service. VA must obtain...
Date Updated: 05/27/2010

VA Information about Agent Orange 


Information about Agent Orange can be found on our VA website at www.publichealth.va.gov/exposures/agentorange/ . Please go to this website for all VA information related to this topic. Thank you.
Date Updated: 01/06/2011

How much does VA pay for pension benefits? 


VA pays you the difference between your countable family income and the yearly income limit that describes your situation. This difference is generally paid in 12 equal monthly payments rounded down...
Date Updated: 05/27/2010

Obtain a copy of my VA medical records 


Your VA medical records are maintained at the facility or facilities where you were provided medical care. You will need to contact each facility to personally request a copy of any medical records...
Date Updated: 03/01/2011

General Info about Disability Payment Rates 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

Copy of Rating Decision 


To get a copy of your rating decision, you must make your request in writing and SIGNED BY YOU with your original signature on it. This written request should be sent to your nearest VA Regional...
Date Updated: 02/28/2011

What are the Veteran Non-Service Connected Pension Rates ? 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

What is a Veteran Identification Card (VIC) and how do I get one? 


The Department of Veterans Affairs is providing a Veterans Identification Card (VIC) for veterans to use at VA medical facilities. The VIC will be issued only to veterans who are eligible for VA...
Date Updated: 01/06/2011

Direct Deposit - May I mail a Direct Deposit request? 


Yes, you may mail your request to: VA National Direct Deposit Center, Suite B, 125 S. Main Street, Muskogee, OK 74401
Date Updated: 01/06/2011

Do VA benefits cover nursing home care? 


VA benefits provide for a range of long-term services which include, Nursing Home Care, Domiciliary Care, Adult Day Health Care, Geriatric Evaluation and Respite Care. Nursing home benefits may be...
Date Updated: 02/28/2011

Compensation & Pension Benefits 


For all current information pertaining to compensation and pension benefits including eligibility, applications, payment rates, etc., go to  http://www.vba.va.gov/VBA/    and click on...
Date Updated: 05/04/2011

Do I need to do anything if I have a claim or appeal pending with VA? 


No, you do not have to do anything additional with regard to your pending claim or appeal.
Date Updated: 01/06/2011

What can I do on eBenefits? 


After you create an account, you can use my eBenefits to set up a profile, add and manage favorite links, access military personnel records such as your DD 214, view healthcare information, and...
Date Updated: 10/29/2010

Amend or Change DD 214 or Other Military Records 


You can obtain instructions for changing/correcting your military service record or changing your discharge status by leaving the VA website and going to...
Date Updated: 03/01/2011

Never filed for compensation. How do I file a claim for VA disability compensation? 


You can file an original claim for compensation online by going to VA's forms on line at : http://vabenefits.vba.va.gov/vonapp/main.asp . You will need to print the last page of the online form, sign...
Date Updated: 03/10/2011

Am I eligible for VA health care? Updated


If you are a veteran of active military service and were discharged or released from service under honorable conditions, you are eligible to apply for VA health care as long as you met minimum duty...
Date Updated: 11/30/2011

Does VA cover Nursing Home care? 


To be eligible for nursing home care, you would first need to be enrolled in the VA Healthcare System. You can apply for VA health care enrollment by completing VA Form 10-10EZ. The 10-10EZ may be...
Date Updated: 03/01/2011

VA Home Loan Certificate of Eligibility 


All questions about VA Home Loans can be found at http://www.benefits.va.gov/homeloans/   Information specifically about home loan certificates of eligibility can be found at...
Date Updated: 03/02/2011

Jobs and Employment Opportunities in Health Care 


For information about jobs/employment in the health care field that are available at VA, go to http://www.vacareers.va.gov/ http://vaww.vhaco.va.gov/vacareers/S...arch.cfm?AID=1 will provide...
Date Updated: 01/06/2011

What is the Individual Unemployability benefit? 


The Individual Unemployability (IU) benefit is payable when a veteran cannot secure or retain employment as a result of his/her service-connected disabilities. If you are unable to maintain...
Date Updated: 01/06/2011

Can I obtain historical military records from VA? 


The U. S. Department of Veterans Affairs does not maintain any historical military records such as military units assigned to, dates and places of assignment, pay records, etc. For all information...
Date Updated: 02/28/2011

Am I eligible for nursing home care? Updated


Veterans requiring nursing home care for a service-connected condition, or a veteran rated 70% or more, have mandatory eligibility. All other veterans are eligible on a resource and space-available...
Date Updated: 12/11/2011

What if I have another disability not previously claimed? 


If you have another disability that you feel is related to your military service, but you have not previously filed a claim for that disability, you may file a new claim by submitting a written...
Date Updated: 05/27/2010

Can I file an application for benefits electronically? 


The VONAPP (Veterans On Line Applications) website is an official U.S. Department of Veterans Affairs (VA) website, which enables veterans to apply for benefits using the Internet. This site can be...
Date Updated: 01/07/2011

I have an appeal pending but it is not shown in eBenefits. Why? 


Appeal information is not available in this current release of eBenefits. Throughout the next year, enhancements will be made to include information on the appeals process.
Date Updated: 07/16/2010

My disabilities are not related to my service. Are there any benefits for which I might qualify? 


VA pension is a benefit paid to wartime veterans with limited income, and who are permanently and totally disabled or age 65 or older. You may be eligible if you: were discharged from service under...
Date Updated: 05/27/2010

What benefits and services are available for spouses and dependents of deceased veterans? 


The Veterans Benefits Administration has created a "survivors" Web site for spouses and dependents of military personnel who died on active duty and for the survivors and dependents of veterans who...
Date Updated: 03/31/2011

Education Benefits/GI Bill 


For all information about education benefits/GI Bill, go to http://www.gibill.va.gov/
Date Updated: 01/07/2011

What is eBenefits? 


The eBenefits Portal is a joint project between the Department of Veterans Affairs and the Department of Defense. eBenefits is a one-stop shop for benefits-related information for Wounded Warriors...
Date Updated: 10/29/2010

Locate a veteran 


As a Federal agency that is required by law to enforce the Privacy Act, we are obliged to protect the privacy of veterans' personal information. Therefore, VA cannot release personal information...
Date Updated: 03/01/2011

How do I find out if I am eligible for any medical care or drug benefits? 


You are eligible to apply for VA health care if you are a veteran of active military service and were discharged or released from service under honorable conditions, provided that you meet minimum...
Date Updated: 02/28/2011

How do I find a VA facility, VA office, or an address? 


If you are looking for the location of and attendant information about any VA facility, please go to the Locations link at the top of VA home page at http://www.va.gov/  page or click...
Date Updated: 02/28/2011

Never applied for compensation. Will VA Help me in obtaining required information? 


Yes, if you know of records that will support your claim, VA will help you by requesting them from the person, medical facility, company, or agency that has them. On Part B of VA Form 21-526...
Date Updated: 05/27/2010

Will the VA pay for meds written by a non-VA physician? 


Please be aware that the VA does not offer a low-cost prescription drug program. The VA offers healthcare benefits to honorably discharged veterans. This would include prescriptions that have been...
Date Updated: 05/04/2011

Are surviving spouses entitled to VA benefits? 


Surviving spouses may be entitled to Dependency and Indemnity Compensation if veteran died on active duty or from a disability related to his military service. Surviving spouses may be eligible to...
Date Updated: 04/29/2011

Am I eligible for free prescriptions? 


Medication copayments are charged for each 30 day or less supply of medication provided on an outpatient basis for nonservice-connected conditions. Exemptions from this co-payment requirement are...
Date Updated: 05/04/2011

How do I obtain a 1099 Form from VA for tax purposes? 


How do I obtain a 1099 form from VA? VA benefits are not taxable; therefore, VA does not send out 1099 forms. If you need a statement of benefits paid, please contact your VA Regional Office.
Date Updated: 02/28/2011

Hearing aid and prosthetic supplies/repairs and aids for the visually impaired 


Denver Distribution Center | View Map Yahoo! - MapQuest - Google 155 Van Gordon Street Lakewood, CO 80228-1709 Phone: 303-914-5150 VA's Denver Distribution Center (DDC) serves many eligible veterans...
Date Updated: 01/06/2011

Correcting Service Records and Discharges 


For information and instructions about correcting your military service records, please go to http://www.archives.gov/veterans/mil...g-records.html at the National...
Date Updated: 01/06/2011

What are my burial benefits? 


Burial in a national cemetery is open to all members of the Armed Forces and veterans having met minimum active service duty requirements and having been discharged under conditions other than...
Date Updated: 02/28/2011

Will VA cover nursing home care in non-VA contract facilities? 


No. VA can pay for care only in nursing homes that participate in its contract program. Nursing homes that do not participate in its contract program are not covered by VA. Veterans and their...
Date Updated: 02/28/2011

Am I eligible for veterans preference in hiring? 


Veterans preference applies to employment in the following ways: 1. Veterans Recruitment Appointment (VRA) Veterans who qualify as preference eligibles under VRA are: A disabled veteran; A veteran...
Date Updated: 03/01/2011

VA Home Loan Certificate of.Eligibility 


For information regarding Home Loan Certificates of Eligibility, please go to http://www.homeloans.va.gov/eligibility.htm for instructions on obtaining Certificates and other general information on...
Date Updated: 03/02/2011

My service-connected disability has worsened since receiving my current disability evaluation. What should I do? 


You should submit a claim for an increased evaluation of a current disability that has worsened. Use VA Form 21-4138, Statement in Support of Claim, or write a letter specifying the disability that...
Date Updated: 05/27/2010

What is Combat-Related Special Compensation? 


Simply put, Combat-Related Special Compensation (CRSC) provides military retirees a monthly compensation that is intended to replace some or all of their retired pay that is withheld due to receipt...
Date Updated: 02/28/2011

Information about available jobs/employment and how to apply 


For jobs information for all federal agenecies and also state and local positions, go to http://www.usajobs.gov . This is a repository for all federal jobs with instructions for applying for them...
Date Updated: 01/07/2011

Apply for VA Health Benefits Updated


To apply for VA health care benefits, you need to fill out an application (VA form 1010EZ). Applications for enrollment will be processed no later than 7 business days from receipt of a signed...
Date Updated: 11/30/2011

Medical Treatment Records of Dependents, Military Retirees, and Others(created at military medical facilities) 


Medical treatment records created at military medical facilities fall under the jurisdiction of the National Archives Records Adminstration (NARA).  For general information about types of...
Date Updated: 04/19/2011

Office of Human Resources Management information 


VA's Office of Human Resources (OHRM) has a web site at http://www.va.gov/OHRM/ that offers information on a host of topics, including but not limited to: OHRM News • What's New • VA News Internet HR...
Date Updated: 03/02/2011

Am I eligible for travel benefits? Updated


VA has authority to provide eligible beneficiaries reimbursement for mileage, special modes of transportation (when medically justified by a VA health care provider), and in certain...
Date Updated: 11/30/2011

Additional information needed to support claim 


Have you received a letter from VA asking you to provide more information about your claim for benefits, or you are asked to clear up some information you gave to VA earlier? Then you should fill out...
Date Updated: 03/01/2011

Can I have my claim reconsidered even though denied in the past? 


If you have new evidence to support your previously denied claim, you should send a written request to your VA regional office to have your claim reopened. Include the new supporting evidence (or...
Date Updated: 01/06/2011

What if I’m not registered in DEERS, or what if I’m not sure if I’m registered? 


Enrollment in DEERS is automatic for all service members and veterans who have served since 1982. Those who served prior to 1982 are being added from VA/DoD records. If you find that you're not...
Date Updated: 03/02/2011

What are the requirements for getting a Basic eBenefits account? 


To get a Basic account, you must meet the following requirements: · You must be registered in the Defense Enrollment Eligibility Reporting System (DEERS). Enrollment in DEERS is automatic for all...
Date Updated: 12/07/2010

Dental Care Eligibility, Services and Locations 


Eligibility for dental care is limited by law.  For information on finding out if you are eligible for VA medical care, look to our Health Eligibility website at...
Date Updated: 03/01/2011

Do I still need Medicare Parts A and B if I receive my health care from VA? 


This important question should be considered by every veteran. Depending on your eligibility for care, VA may determine that you are not eligible for some ,or that you may be required to make a...
Date Updated: 03/01/2011

I'm a Veteran. How do I get a DS Logon? 


To get a DS Logon, you need to visit a VA Regional Office and verify your identity in person by a Public Contact Representative. Find a VA Regional Office
Date Updated: 12/07/2010

What is the coverage for emergency medical services? 


Urgent and limited emergency care services are available to enrolled veterans at VA health care facilities or non-VA health care facilities at which VA has a sharing agreement or contract. Veterans...
Date Updated: 05/04/2011

What if the current address on my identification doesn't match with what is on record in the DEERS database? 


You need to visit a VA Regional facility and bring a proof of residency that matches the addresses on each of your identification items.  The proof of residency can be a utility bill, phone...
Date Updated: 01/06/2011

Survivor Benefits Information 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

Can I see my personal health record online using My HealtheVet? 


My HealtheVet continues to grow in what it can offer you, the veteran. Future releases will include electronic services such as online pharmacy refill, the ability to view your scheduled VAMC...
Date Updated: 03/01/2011

How do Service Members get an eBenefits account? 


If you're a Service Member, choose either of the following options to get a Premium eBenefits account: · If you have a DoD-issued CAC or DFAS myPay Login ID and password, request a DS Logon through...
Date Updated: 01/06/2011

How do I update my DEERS information? 


You can update your information in a number of ways: · Request an update through your nearest military personnel office. · Call the DEERS Support office: - 800-527-5602 for Alaska and Hawaii -...
Date Updated: 03/02/2011

Can I have Medicare benefits and still receive health care services at VA? 


Yes. VA Health care depends primarily on annual Congressional appropriations, VA encourages veterans to retain any health care coverage they may already have, especially those in the lower enrollment...
Date Updated: 03/01/2011

What is Home Health Care? 


Home Health Care is skilled home care provided by VA and contract agencies to veterans who are homebound with chronic diseases and includes nursing, physical/occupational therapy and social services...
Date Updated: 03/01/2011

What is VONAPP? 


The VONAPP (Veterans On Line Applications) website is an official U.S. Department of Veterans Affairs (VA) website, which enables veterans to apply for benefits using the Internet. This site can be...
Date Updated: 01/07/2011

Can I reopen a claim for disability compensation? 


You are entitled to reopen your claim for disability compensation at any time for any condition(s) not previously claimed. VA will require current medical treatment records to support your claim...
Date Updated: 03/01/2011

Can I be paid retroactively to when I was discharged? 


If it has been less than a year from your separation from service, your award will be retroactive to your separation date. Otherwise, VA can only pay benefits based on the date your claim was...
Date Updated: 05/27/2010

Can I get my medications at VA? 


Yes, generally, to receive medications from a VA pharmacy, the prescriptions must be written by a VA health care provider. You may be charged a $8 copayment for each 30-day or less supply of each...
Date Updated: 02/28/2011

What do I need to bring in order to be in-person proofed? 


You need to bring the following: · At least one form of photo identification issued by a federal or state government. This includes a state-issued driver's license, identification card, or U.S...
Date Updated: 03/02/2011

How do I volunteer to help veterans at VA? 


VA has a website dedicated to information about our volunteer service at http://www.va.gov/volunteer/ You can go directly to the information entry form for those interested in volunteering by going...
Date Updated: 03/15/2011

Who is eligible for VA benefits 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

Can I be reimbursed for burial expenses? 


Please review the Burial Allowance link at http://www.cem.va.gov/ for further information. Some veterans may be eligible for the allowance which may cover cremation. If you may be eligible for...
Date Updated: 02/28/2011

Nursing Employment and Scholarships 


For information about nursing and other types of health care employment, go to http://www.vacareers.va.gov/ We also have a nursing website that provides information on this discipline with links to...
Date Updated: 01/06/2011

Upgrade Or Change Discharge 


Each of the military services maintains a discharge review board with authority to change, corrects or modify a discharges or dismissals that are not issued by a sentence of a general courts-martial...
Date Updated: 06/21/2011

What are Compensation and Pension Benefits? 


For current information and a comprehensive look at VA compensation and pension benefits for veterans, veterans' dependents, and dependents of deceased veterans, please go to...
Date Updated: 03/01/2011

If VA increases my disability rating or adds another disability, when will my increased benefits be effective? 


The effective date for your increased benefits will be the date VA receives your claim for an increase or a new disability. NOTE: VA may award an earlier effective date for an individual evaluation...
Date Updated: 05/27/2010

What’s the difference between a Basic and a Premium eBenefits account? 


A Basic account enables you to view general eBenefits information and customize it to suit your needs. With this type of account, you can apply for some VA benefits, but you cannot view your personal...
Date Updated: 12/07/2010

Can I get health care from my private physician or at a private hospital at VA expense? 


By law, VA has to provide care within the VA system unless certain circumstances exist. Only when appropriate VA officials determine that certain VA services are unavailable or cannot be economically...
Date Updated: 03/01/2011

How do I find out about education benefits? 


All information about VA education benefits is available at http://www.gibill.va.gov/ . Please click on the link to access VA's Education website.
Date Updated: 03/01/2011

What is a State Veterans Home? 


The State Veterans Home is a home approved by the U. S. Department of Veterans Affairs which was established by a State for veterans disabled by age, disease, or otherwise who by reason of such...
Date Updated: 05/04/2011

Clothing Allowance 


Any veteran who is entitled to receive compensation for a service-connected disability for which he or she uses prosthetic or orthopedic appliances may receive an annual clothing allowance.The...
Date Updated: 01/06/2011

Duplicate Error on IRIS Customer Entry Form 


If you are unable to submit an inquiry because you received an error message about a duplicate Social Security Number (SSN), duplicate claim number or a duplication of any other identifying...
Date Updated: 03/28/2011

What is net worth? 


For an explanation of the term "net worth", please go to http://www.vba.va.gov/bln/21/pension/vetpen.htm#7
Date Updated: 01/07/2011

What is the National Resource Directory (NRD)? 


The National Resource Directory ( NRD ) is a website for wounded, ill and injured Service Members, Veterans, their families and those who support them. It provides access to services and resources at...
Date Updated: 11/09/2010

Mental Health Services at VA 


The mental health website can be accessed at http://www.mentalhealth.va.gov/ The Veterans Health Administration (VHA) Mental Health Strategic Healthcare Group provides general inpatient psychiatric...
Date Updated: 01/07/2011

Are dependents of veterans eligible to receive any benefits from VA? 


For a dependent to receive benefits from the VA, the veteran needs to have been rated by the VA for a service-connected disability. If the veteran is deceased, certain minor dependents, or helpless...
Date Updated: 04/29/2011

What does VA provide for veteran burials? 


All burial and memorial benefits information can be found at http://www.cem.va.gov . This site provides information about those things that VA can provide, such as headstones, markers, burial flags...
Date Updated: 01/06/2011

Can I obtain free prescriptions from VA? 


VA provides medication to eligible veterans who are receiving care from VA medical facilities, and to those veterans authorized by VA to receive care from private physicians at VA expense. VA...
Date Updated: 03/01/2011

Once enrolled for medical care, do I need to enroll each year? 


Enrollments are renewed annually and many veterans will stay enrolled each year without any action on their part. Most veterans who are not receiving monthly compensation or pension checks from VA...
Date Updated: 03/01/2011

Home Loan Guaranty Information 


For comprehensive information about VA's Home Loan Guaranty program, please go to the VA's Home Loan Guaranty website at http://www.benefits.va.gov/homeloans/
Date Updated: 05/04/2011

Eligibility for OIF/OEF veterans 


Title 38, United States Code (U.S.C.), Section 1710(e)(1)(D) states that a veteran who served on active duty in a theater of combat operations during a period of war after the Persian Gulf War, or in...
Date Updated: 03/02/2011

What type of claim status information will be available on eBenefits? 


You will be able to view the following information online through eBenefits : Date of Claim Claim Type Claim Status Power of Attorney Regional Office of Jurisdiction Current Processing Location (if...
Date Updated: 03/02/2011

Is a Veteran Identification Card (VIC) an acceptable form of identification for in-person proofing? 


Yes, if you're a Veteran, you can use the VIC as an accepted form of identification to receive in-person proofing.
Date Updated: 01/06/2011

Information about CHAMPVA 


VA's Health Administration Center (HAC) is responsible for handling all CHAMPVA (Civilian Health and Medical Program of the Department of Veterans Affairs) issues. Please go to...
Date Updated: 01/06/2011

What are my specific co-payments for health care? 


Co-payments are required for non-service connected and zero % non-compensable veterans whose income is above the established threshold that is set annually by VA. The current co-payment amounts are...
Date Updated: 05/04/2011

What are the steps in the eBenefits / VDC online dependents application process? 


The online dependent benefits application process is outlined in Steps 1-11, below. To view the screenshots associated with these steps, please review the eBenefits-VDC Help Desk Reference Guide Note...
Date Updated: 11/18/2011

Commissary and Exchange Privileges 


Unlimited exchange and commissary store privileges in the United States are available to honorably discharged veterans with a service-connected disability rated at 100 percent, unremarried surviving...
Date Updated: 02/28/2011

What is in-person proofing? 


In-person proofing is a method of verifying the identity of a Veteran, Service Member, or dependent. It requires that you appear in person at a VA Regional Office and verify your identity.
Date Updated: 12/07/2010

What is MyHealtheVet? 


My HealtheVet is a web-based product that gives veterans information and tools to improve their health. Registration is required to have full access to all features. Registrants can access more than...
Date Updated: 03/01/2011

What health care and attendant health care services are offered by VA? 


VA has an extensive website pertaining to Health Care Eligibility, qualifying requirements, co-payments and charges, covered services, applying for health care, income verification, and other issues...
Date Updated: 01/06/2011

Does VA bill Medicare if I am hospitalized? 


By law, VA cannot bill Medicare. The VA is obligated to bill private health insurance carriers for services provided to treat non-service connected conditions which includes health insurance...
Date Updated: 03/01/2011

Error message while accessing the VA eBenefits Portal 


Your browser is looking for a DoD root certificate, which provides the identity of a web site or a person. The DoD recommends that you install several certificates. To download and install the...
Date Updated: 08/26/2011

Information on PTSD 


VA has revised and updated its information on its website for the VA National Center for PTSD. The website provides a wealth of information on trauma and PTSD for veterans and their family members...
Date Updated: 01/06/2011

Can I choose to get medical care outside of the VA system at VA cost? 


Generally, no. By law, the VA has to provide care within the VA system. If you meet certain eligibility criteria, VA may be able to pay for routine care you receive in your local community. This is...
Date Updated: 03/01/2011

Why should I enroll for VA Health Care? Updated


You should enroll to ensure that you will receive the comprehensive benefits package offered through VA's national health care system. VA offers comprehensive medical care including any necessary...
Date Updated: 11/30/2011

What is DEERS? 


DEERS is the Defense Enrollment Eligibility Reporting System . DEERS is an automated information system designed to maintain timely and accurate information on service members and dependents who are...
Date Updated: 12/07/2010

Do I have to have a Level 2 credential to access eBenefits? 


No. You may directly access the eBenefits web portal without undergoing the Level 2 credentialing process (considered a Level 1 access). Level 1 access will only allow you to explore the general...
Date Updated: 07/16/2010

Are there other VA benefits related to compensation? 


Yes. Veterans with service-connected disabilities are entitled to VA health care for those disabilities, and may also be entitled to vocational rehabilitation and employment benefits and...
Date Updated: 05/27/2010

Can I request to have a dependent added to my current VA benefits profile? 


Yes, Veterans who are eBenefits Premium (DS Logon level 2) account holders can apply to have new dependents added to their benefits profile via the VONAPP Direct Connect (VDC) tool on the eBenefits...
Date Updated: 11/18/2011

What do the "3 Phases of Claim Status" mean in eBenefits? 


The 3 phases in the claims process are:   Phase Definition Development This is the initial part of the claims process. The claimant is provided information as to what information is needed for...
Date Updated: 07/16/2010

What is concurrent receipt? 


Simply put, Concurrent Receipt means that qualified military retirees will be paid both their full military retirement pay and VA disability compensation. This recently passed law phases out the VA...
Date Updated: 02/28/2011

Contact Loan Guaranty about Home Loan/VA Mortgage Issues 


If you need to contact our Loan Guaranty service about mortgage/home loan questions, mortgage payments, problems making payments, etc., please go to http://www.homeloans.va.gov/contact.htm and follow...
Date Updated: 03/02/2011

Can VA provide Small Business Loans? 


VA does not offer small business loans.   You should contact the Small Business Administration for information on this subject.  The SBA has a web site that might be of some...
Date Updated: 03/02/2011

What is VA Pension for veterans? 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

Can I get a loan from VA to buy a house? 


For a comprehensive look at what VA offers in the way of Home Loan services, please go to the following web site: http://www.benefits.va.gov/homeloans/
Date Updated: 03/01/2011

What is a DS Logon? 


A DS Logon is an identity (user name and password) that is accepted by various DoD and VA self-service websites. If you are already registered in DEERS, you are eligible for a DS Logon. Once you have...
Date Updated: 12/07/2010

If I'm not satisfied with my health care, whom do I contact? 


VA supports your right to present concerns, unmet needs, or complaints to us without fear of reprisal or having your access to care compromised. A Patient Advocacy Program is in place at each VA...
Date Updated: 03/01/2011

Burial & Memorial Benefits 


To access frequently asked questions regarding Burial & Memorial Benefits, please go to http://www.cem.va.gov/cem/faq.asp
Date Updated: 02/28/2011

I'm dissatisfied with my Patient Advocate contact; what is the next step for resolving my concern? 


We try to resolve your concern at the lowest possible level for your convenience. However, if you are not satisfied with the outcome of your contact with the Patient Advocate, you may contact the...
Date Updated: 03/01/2011

Prosthetics, Medical Devices and Sensory Aids 


PROSHETICS AND SENSORY AIDS The Prosthetics and Sensory Aids service provides a vast array of devices and services in the prosthetics arena. These services include such items as: • Home Oxygen • Home...
Date Updated: 01/07/2011

Life Insurance Information 


All information about life insurance issues are addressed on our insurance website at http://www.insurance.va.gov/     Please check this website and its links to obtain current...
Date Updated: 03/02/2011

How do I sign up for My HealtheVet? 


Click on Register Now on the left of the My HealtheVet home page, which is at http://www.myhealth.va.gov/ . You will be taken to a registration page where you will be asked to create a User ID and...
Date Updated: 03/01/2011

Does the VA pay for cremation? 


The VA does not directly provide cremation services, however please review the "Burial Allowance" link under "Other Benefits" at http://www.cem.va.gov. Some veterans may be eligible for the allowance...
Date Updated: 02/28/2011

How do Retirees with a myPay account get an eBenefits account? 


If you're a Retiree with a myPay account, choose any of the following options to get a Premium eBenefits account: · If you have a DoD-issued CAC or DFAS myPay Login ID and password, request a DS...
Date Updated: 01/06/2011

What should I do if I think an error was made on a previous disability decision? 


If it has not yet been a year since that decision was issued, you are still within the time frame to appeal the decision, and you should file a Notice of Disagreement. This must be submitted in...
Date Updated: 01/06/2011

Why doesn't VA bill Medicare? 


Federal law prohibits VA from billing Medicare for care.
Date Updated: 05/04/2011

Is it true that newly-separated veterans can receive free dental care from VA? What is the eligibility for this service? 


Recently discharged veterans whose discharge record (DD214) clearly indicates either that dental services were not provided within 90 days of discharge or that dental treatment was not completed who...
Date Updated: 03/02/2011

Replace a lost service medal, award or decoration 


VA does not handle the replacement of lost service medals, awards or decorations. For information about and instructions for replacing lost service medals, awards and decorations, please go to...
Date Updated: 01/06/2011

Environmental Issues and Hazards 


The Environmental Agents Service (EAS) administers health care programs related to environmental issues, including Operations Iraqi Freedom/Enduring Freedom (OIF/OEF), Gulf War, Agent Orange...
Date Updated: 01/07/2011

Do I need to log on before using My HealtheVet? 


Some parts of the My HealtheVet site are offered without logging in, but you are required to log in to personalize your own health information, to use the planner and calendars, to explore the Health...
Date Updated: 03/01/2011

VONAPP Direct Connect (VDC) allows Veterans to request changes to dependents on their benefits profile. 


VONAPP Direct Connect (VDC) allows Veterans to request changes to dependents on their benefits profile. This system is appropriate for Veterans in receipt of 30% or greater compensation benefits who...
Date Updated: 11/18/2011

How do I change my name in DEERS? 


If your name has changed upon separation from the Armed Services because of marriage, divorce, or a legal name change, you need to update your name in DEERS to remain eligible for benefits. To update...
Date Updated: 03/02/2011

If VA is paying for my home health care services, who provides the services I need? 


Many VA medical centers contract with home care agencies in the community to provide home health care services to veterans. VA checks to carefully ensure the home care agency staff have the right...
Date Updated: 03/01/2011

Where to go for information on completing a benefits application on line 


Pleae click here for information about benefits applications on line: http://vabenefits.vba.va.gov/vonapp/faqs.asp
Date Updated: 03/01/2011

What is the Vocational Rehabilitation and Employment program? 


The Vocational Rehabilitation and Employment (VR&E) program has two key goals. First, to assist the service-disabled veteran to prepare for, obtain, and maintain suitable employment. Second, for...
Date Updated: 02/28/2011

Having trouble accessing the Veterans Information Portal? Can't get to TAS or ACE? 


If you have forgotten your user name or password for access to the Veterans Information Portal, or you can't get into the TAS (The Appraisal System) or ACE (Automated Certificate of Eligibility)...
Date Updated: 03/01/2011

I am without health insurance, may I go to the VA? Updated


Yes, whether a veteran has or does not have insurance plays no role in determining whether that individual is eligible for VA health care benefits. For al information about heatlh care eligibility...
Date Updated: 11/30/2011

Commissary or Exchange Privileges 


Unlimited exchange and commissary store privileges in the United States are available to honorably discharged veterans with a service-connected disability rated at 100%, unremarried surviving spouses...
Date Updated: 01/07/2011

Am I eligible for fee-basis care? 


All veterans are potentially eligible for fee-basis care; however, the decision to utilize such care is left to the facility providing your care. By law, fee-basis care can only be provided when your...
Date Updated: 05/04/2011

What is the Denver Acquisition & Logistics Center (DALC)? 


The VA Denver Acquisition and Logistics Center (DALC)  serves many eligible veterans worldwide by distributing hearing aids, accessories and batteries; prosthetic socks; aids for the visually...
Date Updated: 07/21/2011

Vocational Rehab and Employment Services 


Information about the services that the Vocational Rehabilitation and Employment (VR&E) program provides to veterans with service-connected disabilities can be found at...
Date Updated: 01/07/2011

What type of Home Health Services are available? 


Home health services are any medically indicated supportive medical services prescribed by and under the direction of a VA physician or a physician contracted by the VA for providing treatment to...
Date Updated: 05/04/2011

What type of Home Health Services are available? 


Home health services are any medically indicated supportive medical services prescribed by and under the direction of a VA physician or a physician contracted by the VA for providing treatment to...
Date Updated: 05/04/2011

What Social Work services does VA have? 


Social Work is a professional service with treatment responsibilities in all patient care areas, helping patients and families to achieve their highest level of adjustment/coping in society...
Date Updated: 01/07/2011

Is this a health insurance policy or an HMO? 


It is neither. VA health benefits are established by Federal law and regulations and funded through appropriations. They are not the same as an insurance contract. Also, veterans do not pay monthly...
Date Updated: 05/04/2011

How do I get a clinic appointment when there is a waiting list? 


If you experience an urgent or emergent medical condition, you can contact your local VA health care facility telephone care program; visit their walk-in (urgent care) clinic or emergency room...
Date Updated: 02/28/2011

Vets starting/expanding businesses 


VA's Center for Veterans Enterprise has a website that provides information about programs and assistance offered to veterans who wish to start or expand their businesses. Please go to...
Date Updated: 01/06/2011

Vocational Rehabilitation and Employment Benefits 


Click here for information regarding Vocational Rehabilitation & Employment Benefits
Date Updated: 02/28/2011

How do I get evaluated for nursing home care? 


If you have never been seen at a VA health care facility, you must first enroll for benefits. Then you must enroll in a primary care clinic and ask for an evaluation for nursing home care. The...
Date Updated: 02/28/2011

Why should I update my DEERS information? 


Updating information in DEERS is key to maintaining eligibility for TRICARE and other military benefits.
Date Updated: 12/07/2010

I owe the VA money. Who do I contact? 


If you are inquiring about an outstanding debt owed to the VA, you may contact: U.S. Department of Veterans Affairs Debt Management Center P.O. Box 11930 St. Paul, MN 55111 (800) 827-0648 (612)...
Date Updated: 01/07/2011

I am a military retiree. Do I have to apply in person for an E-Benefits Level 2 access? 


No. Retired military personnel may obtain Level 2 access if they register using their Defense Finance and Accounting Service (DFAS) PIN. Retired personnel who have been issued a DFAS PIN may apply...
Date Updated: 03/02/2011

Should I keep my health insurance? 


VA's ability to provide health care benefits is restricted each year to that amount of dollars appropriated by Congress for the provision of health care to veterans. That amount could, in any given...
Date Updated: 05/04/2011

What health benefits and services are not covered by VA? 


The following health benefits and services are not covered by VA: Abortions and abortion counseling; In vitro fertilization; Drugs, biological, and medical devices not approved by the Food and Drug...
Date Updated: 05/04/2011

How do Veterans who are not DoD employees or contractors get an eBenefits account? 


If you're a Veteran and do not work for DoD, you need to first get a Basic eBenefits account, then upgrade to a Premium account: 1. Visit the eBenefits site at https://www.ebenefits.va.gov. 2. Click...
Date Updated: 12/07/2010

I haven't used my account in over a year. Do I need to be in-person proofed again? 


Yes. If you haven't used your account in 12 months, the account will be deactivated. To reactivate the account, you must be in-person proofed again to re-confirm your identity and reactivate your...
Date Updated: 12/07/2010

List of Veterans Service Organizations 


A list of veterans service organizations can be found at http://www1.va.gov/vso/index.cfm?template=view You can click on any organization listed to get additional information about that organization...
Date Updated: 01/06/2011

What are the requirements for getting a Premium eBenefits account? 


To get a Premium account, you must meet the following requirements: · You must be registered in the Defense Enrollment Eligibility Reporting System (DEERS). Enrollment in DEERS is automatic for all...
Date Updated: 01/06/2011

Find a gravesite 


To search for burial locations of veterans and their family members in VA National Cemeteries, state veterans cemeteries, various other military and Department of Interior cemeteries, and for...
Date Updated: 01/06/2011

If I am enrolled in VA's health care system, what costs will I need to pay? 


There is no monthly premium required to use VA care. You may, however, have to agree to pay some copayments. If you have insurance, it may cover the cost of the copayments.
Date Updated: 03/01/2011

List of all VA Facilities, offices, locations in US, state or region 


You can find a complete running list of all VA facilities in the country or in a given state or region by going to http://www1.va.gov/directory/guide/r....cfm?isflash=0
Date Updated: 10/21/2010

Am I entitled to any temporary benefits from VA if I have surgery? 


A temporary 100% rating for a period of convalescence may be awarded to a service-connected veteran following treatment for his service-connected disability. You should notify the VA when your...
Date Updated: 02/28/2011

Am I Eligible for Vet Center Services? 


If you served in a combat zone and received a campaign ribbon (Vietnam, Southwest Asia, OEF, OIF, etc.) you are eligible for Vet Center services. Your family members are also eligible for services to...
Date Updated: 03/01/2011

Does VA provide legal services? 


The Department of Veterans Affairs does not provide legal services and cannot provide advice about obtaining legal services.
Date Updated: 02/28/2011

Does VA provide for Chiropractic Care? 


VA medical centers and clinics may offer chiropractic spinal manipulative therapy for problems of the spine. Eligible veterans may receive chiropractic care after receiving referral from their...
Date Updated: 05/04/2011

Homeless Veterans 


VA offers a wide array of special programs and initiatives specifically designed to help homeless veterans live as self-sufficiently and independently as possible. In fact,VA is the only Federal...
Date Updated: 01/07/2011

How do I file an appeal with the Board of Veteran Appeals (BVA)? 


The Board has prepared a pamphlet for you to help explain the process.  It is available for you on the web site:   http://www.va.gov/vbs/bva/ You may also send in your name and...
Date Updated: 03/30/2010

Acquisitions, purchase of goods and services, vendor contracts Updated


All information about procurements, acquisitions, supplies, purchase contracts and regulations pertaining to same, etc., can be found at the website of VA’s Office of Acquisition and Logistics (OAL)...
Date Updated: 11/28/2011

Health effects of military service during Operations Desert Shield, Desert Storm and Iraqi Freedom 


Information about health effects of military service during Operations Desert Shield, Desert Storm and Iraqi Freedom and related VA programs can be found at...
Date Updated: 01/07/2011

CGI error on Ask A Question in Contact VA (IRIS) 


Web Browser software recommendation! This IRIS Web site was designed to work correctly with current standard versions...
Date Updated: 01/07/2011

Where is the nearest Vet Center to where I live? 


Your nearest Vet Center can be located by calling your local VA Medical Center or calling 1-800-827-1000. You may also go to http://www2.va.gov/directory/guide/vetcenter_flsh.asp
Date Updated: 03/01/2011

All Veterans with Premium (DS Logon level 2) with a 10% or greater disability award can access VDC 


All Veterans with Premium (DS Logon level 2) with a 10% or greater disability award can access VDC. However, o nly Veterans with a 30% or more compensation disability rating from VA can receive...
Date Updated: 11/18/2011

Difference between VA compensation and severance disability? 


For a full explanation of severance pay from the military versus compensation from the VA, please refer to 38 U.S.C., 3.700.3 for the legislative rules governing these differences. A quick...
Date Updated: 03/01/2011

Exposure to ionizing radiation during military service 


Information for veterans, including atomic veterans, and the public about exposure to ionizing radiation during military service can be found at http://www.publichealth.va.gov/exposures/radiation/
Date Updated: 01/07/2011

Apply for veterans non-service connected pension 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

CHAMPVA, Children of Women VietNam Veterans, (CWVV) SpinaBifida, CHAMPVA Inhouse Treatment Initiative (CITII) Dependents Health Care, Overseas Veterans (FMP), Persian Gulf Program 


The Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Children of Women VietNam Veterans, (CWVV) SpinaBifida, CHAMPVA Inhouse Treatment Initiative (CITII)...
Date Updated: 01/07/2011

What is the cost of coverage for my spouse? 


Please visit the VA Insurance web site at http://www.insurance.va.gov/sgliSite...LI/sglifam.htm   for premium information.
Date Updated: 03/01/2011

Information about headstones and markers 


Information about headstones and markers, including eligibility for a headstone, how to apply for a headstone, how to complete the application, types of headstones and markers that are available...
Date Updated: 01/06/2011

Life Insurance Benefits 


Click here for Frequently asked questions regarding Life Insurance Benefits
Date Updated: 02/28/2011

Exclusions and deductions of countable income 


For all current information about compensation and pension, eligibility, payment rates, countable income, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the...
Date Updated: 05/27/2010

What is countable income for veterans pension eligibility purposes? 


For all current information about compensation and pension, eligibility, payment rates, countable income, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the...
Date Updated: 05/27/2010

If I enroll in VA for health care, can I receive care anywhere in the VA system? 


Yes. Once enrolled, you are part of a national health care system with more than 1,000 locations of care. Generally, you will receive your preventive and primary care at the VA location you have...
Date Updated: 03/01/2011

What can I do to prepare for burial in a national cemetery? 


For Burial in a VA National Cemetery Gravesites in Department of Veterans Affairs (VA) national cemeteries cannot be reserved in advance; however, reservations made prior to 1962 will be honored...
Date Updated: 02/28/2011

Replace Lost Service Medals, Awards, Decorations 


For information about and instructions for replacing lost service medals, awards and decorations, please go to http://www.archives.gov/veterans/mil...nt-medals.html at the...
Date Updated: 01/06/2011

VONAPP Problems? 


Having problems filling out the automated on-line benefits applications on the VONAPP web site? Please send your e-mails to:  VONAPP@vba.va.gov .   You can also fill out our inquiry...
Date Updated: 02/28/2011

Does VA pay for hospice care? 


If you are enrolled to receive health care services from VA, you are eligible for hospice care through VA. Generally hospice care is arranged and coordinated with a VA social worker at the facility...
Date Updated: 03/01/2011

When will my benefits be effective if the claim is approved? 


If your claim is granted, your benefits will be effective the date VA received your claim. For all current information about compensation and pension, eligibility, applications, payment rates, etc...
Date Updated: 05/27/2010

I'm a current service member with a Common Access Card (CAC). Do I need to be in-person proofed? 


No. If you are an active duty service member, having a CAC verifies that you have been in-person proofed.
Date Updated: 03/02/2011

How do I find a Vet Center? 


The 207 community based Vet Centers are located in all fifty states, District of Columbia, Guam, Puerto Rico and the US Virgin Islands. Information and contact information for your local Vet Center...
Date Updated: 01/06/2011

How do I get information about filing an appeal? 


Click here for Frequently asked questions regarding Board of Veterans Appeals
Date Updated: 05/04/2011

Why is in-person proofing necessary to receive a DS Logon? 


In-person proofing ensures that you are who you say you are. It also prevents an imposter from using your name to create a fraudulent DS Logon account.
Date Updated: 12/07/2010

How do I receive treatment for a service-connected or nonservice-connected disability? 


If you are enrolled, you will receive care that includes treatment for service-connected and nonservice-connected disabilities. Your physician will determine what is medically indicated and provide...
Date Updated: 05/04/2011

Military Sexual Trauma (MST) treatment 


You may enroll and receive counseling and treatment for any emotional or physical condition experienced, as a result of military sexual trauma (MST) experienced while on active duty, or active duty...
Date Updated: 02/28/2011

Can the spouse or dependent of a Veteran get a DS Logon? 


If you're a family member, choose one of the following options: · Spouse or family member of a service member: Have your DoD sponsor request a DS Logon on your behalf. · Dependent age 18 or older: If...
Date Updated: 01/06/2011

How do I order a headstone or marker? 


The Department of Veterans Affairs (VA) furnishes upon request, at no charge to the applicant, a government headstone or marker for the grave of any deceased eligible veteran in any cemetery around...
Date Updated: 02/28/2011

How Does VA calculate your pension? 


For all current information about compensation and pension, eligibility, payment rates, applications, etc., go to http://www.vba.va.gov/VBA/    and click on the applicable links.
Date Updated: 05/27/2010

Nursing community information at VA 


Comprehensive information about nursing services, nursing practices, published reports re: nursing, professional resources, etc., can be found at http://www.va.gov/nursing . Please check this website...
Date Updated: 01/06/2011

I forgot my User ID for My HealtheVet. What should I do? 


If you have forgotten your User ID, click Forgot User ID? On the left navigation bar. Type in the required information and submit. You will receive email at the address you have entered during...
Date Updated: 03/01/2011

What is a Presidential Memorial Certificate and how do I apply for one? 


A Presidential Memorial Certificate is an engraved paper certificate, signed by the current President, to honor the memory of honorably discharged deceased veterans. If you would like to request a...
Date Updated: 02/28/2011

When and how often should I update DEERS Information? 


Any change that affects service member benefits and entitlements should be recorded in DEERS. This includes a change of residence, change of status, marriage or divorce, and addition of dependents...
Date Updated: 03/02/2011

What type of payment history information will be available on eBenefits? 


You will be able to view the following payment history information:   · Payment Date · Payment Amount · Payment Type · Payment Method Mailing Address or DD/EFT (including Bank Name and Account...
Date Updated: 07/16/2010

I’m being discharged from the service. What type of assistance is available to me? 


A VA encourages all separating service members to contact their respective Transition Centers to determine when the VA Transition Assistance Briefings are scheduled. These briefings provide...
Date Updated: 03/02/2011

Returning OEF/OIF service members--Programs and Services 


The Department of Veterans Affairs (VA) has a web site for returning Active Duty, National Guard and Reserve service members of Operations Enduring Freedom and Iraqi Freedom (OEF/OIF). You can find...
Date Updated: 01/07/2011

What is VETBIZ; Contact VETBIZ 


Veterans Online Business Registry (VETBIZ). VETBIZ will: Enable veterans to electronically post information about their business enterprise to inform Government and corporate buyers about their...
Date Updated: 03/09/2011

Data and Information about Veterans 


The Department of Veterans Affairs Veteran Data and Information Web Site which can be found at http://www.va.gov/vetdata/ . This site is managed by the Department of Veterans Affairs Office of Policy...
Date Updated: 01/06/2011

Economic Recovery Payment (ERP) Eligibility 


An eligible person is any person who, according to VA’s certified payment records on April 21, 2009, · was in receipt of Supplemental Security Income (SSI), Social Security (SSA), Railroad Retirement...
Date Updated: 01/07/2011

Dental care to OIF/OEF active duty service members being treated at VHA facilities 


Recently discharged veterans whose discharge record (DD214) clearly indicates either that dental services were not provided within 90 days of discharge or that dental treatment was not completed who...
Date Updated: 03/02/2011

What is the purpose of a DS Logon? 


The DS Logon is a secure credential that allows for single-sign on capability to a variety of VA and DoD websites and portals. The credential increases the security of a user's personally...
Date Updated: 12/07/2010

What prescription benefits are available to OIF/OEF eterans returning from active duty? 


OIF/OEF veterans qualify for special combat veteran eligibility for up to two years after their discharge from service. This special eligibility includes enrollment in Priority Group 6 and exemption...
Date Updated: 03/02/2011

Benefit Debt Collection (Non Medical) 


VA's Debt Management Center (DMC) has an information Web site devoted to information related to debt collection at http://www.va.gov/debtman/ You should be able to find the answer to your debt...
Date Updated: 03/02/2011

What does preferred facility mean? 


Your preferred facility designates where you prefer to receive your primary care and is normally the facility closest to your home. However, acceptance in the VA health care system means that you may...
Date Updated: 05/04/2011

The VONAPP Direct Connect feature will provide a wizard-based application, which allows Veterans to manage the list of Dependents and Request for Approval of School Attendance. 


The VONAPP Direct Connect feature will provide a wizard-based application, which allows Veterans to manage the list of Dependents and Request for Approval of School Attendance. Veterans will be able...
Date Updated: 11/18/2011

What is the Public Health Service; do they assist veterans? 


The U.S. Public Health Service Commissioned Corps is an elite team of more than 6,000 full-time, well-trained, highly qualified public health professionals dedicated to delivering the Nation's public...
Date Updated: 09/07/2010

Will you bill my health insurance carrier? 


The law requires VA to bill insurance carriers for covered veterans. Some veterans may have health insurance coverage under a spouse's policy. If you are receiving care for a non-service-connected...
Date Updated: 05/04/2011

What if the closest VA medical facility does not have services I need? 


If you are enrolled in the VA Health Benefits package and have an assigned VA health care provider, we will provide you a full range of services. These services will generally be provided through...
Date Updated: 02/28/2011

How do I contact my doctor about My HealtheVet? 


The best way to contact your VA doctor is always through your local VA Medical Center. My HealtheVet offers a great deal of health information, but will never take the place of a visit to your...
Date Updated: 03/01/2011

How do I obtain educational benefits while in a foreign country? 


You have asked an Education benefits question which cannot be answered by this staff. Our Education Service maintains their own Frequently Asked Questions site at...
Date Updated: 02/28/2011

Find a national or state veteran cemetery 


The Department of Veterans Affairs’ (VA) National Cemetery Administration maintains 124 national cemeteries in 39 states (and Puerto Rico) as well as 33 soldier’s lots and monument sites. There are...
Date Updated: 01/06/2011

Why does VA ask for health insurance information? 


If you are a Priority 7 veteran, providing us your insurance information will allow us to bill your insurance carrier, which will offset part or all of your co-payment. The law requires VA to bill...
Date Updated: 05/04/2011

Frequently Asked Questions about the electronic data in May 2006 


Frequently Asked Questions on the privacy breach 5/22/06 1- I’m a veteran, how can I tell if my information was compromised? At this point there is no evidence that any missing data has been used...
Date Updated: 01/06/2011

Overseas Medical Care Benefits 


The Foreign Medical Program (FMP) is a US Department of Veterans Affairs (VA) health benefits program designed for US veterans with VA rated service-connected conditions who are residing or traveling...
Date Updated: 05/04/2011

Wait time to get an appointment for health care 


If you are a new enrollee and/or new patient rated less than 50 percent service-connected requiring care for a service-connected disability, and you request VA care, you will be scheduled for a...
Date Updated: 03/01/2011

Phone calls supposedly received from VA asking for personal financial information 


No. The VA does not call Veterans and ask them to disclose personal financial information over the phone. If you receive a call, please let us know by using "Contact VA."
Date Updated: 03/26/2010

How do I submit an application for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits on the eBenefits website? 


You can use the My eBenefits Dashboard to locate the link for SAH: 1. Go to https://www.ebenefits.va.gov . 2. Sign in with your DoD Self-Service Logon . 3. Click on the My eBenefits tab . 4. Locate...
Date Updated: 04/29/2011

Can I Use my Specially Adapted Housing (SAH) grant or Special Housing Adaptation (SHA) grant benefits for my temporary housing? 


A temporary grant (TRA) may be available to veterans and servicemembers who are/will be temporarily residing in a home owned by a family member. This assistance, up to $14,000 for the SAH grant or...
Date Updated: 04/29/2011

I can’t afford to make co-payments. What do I do? 


There are several options:  The first option is to request that a repayment plan be established for your financial situation. This will result in a lesser amount of payment due from you. The...
Date Updated: 05/04/2011

Information about Parkinson's Disease 


VA has a website dedicated to information about Parkinson's Disease. The Veterans Affairs (VA) Parkinson's Disease, Research, Education and Clinical Centers (PADRECCs) and the National VA Parkinson's...
Date Updated: 01/07/2011

What if I get sick while traveling? 


You may receive health care at any VA health care facility in the country. Many of VA’s community based clinics see patients by appointment only so it is a good idea to familiarize yourself with the...
Date Updated: 03/01/2011

How do I get a foreign medical claim processed? 


Please contact the nearest U S Embassy and ask them for a list of Doctors who are available to conduct physical examinations needed by VA. If the examination is in a foreign language, VA will get it...
Date Updated: 03/02/2011

Economic Stimulus Payments--Special Tax Rebate 


Veterans who last year received disability compensation, pensions or survivors’ benefits from the Department of Veterans Affairs (VA) may be entitled to an economic stimulus payment of at least $300...
Date Updated: 01/07/2011

Will I have out of pocket expenses for medical care? 


You may be responsible for making copayments in some cases. The dollar amounts of copayments are updated annually and are set by Congress. For the most current copayment rates and to have your...
Date Updated: 03/01/2011

Economic Recovery Payment (ERP) 


On February 17, 2009, the President signed the American Recovery and Reinvestment Act of 2009, Public Law 111-5. Section 2201 of the act authorizes a one-time, $250 Economic Recovery Payment (ERP) to...
Date Updated: 01/07/2011

Qualify for home loan if bankruptcy filed? 


The fact you have been adjudicated bankrupt does not in itself disqualify you for a VA home loan. The following rules apply: · If the bankruptcy was discharged more than 2 years ago, it may be...
Date Updated: 03/02/2011

What type of eBenefits account do I need to apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) grant benefits? 


You will need a Basic eBenefits account to access the application for SAH on the eBenefits portal. To register for a Basic account, follow these steps: 1. Go to https://www.ebenefits.va.gov . 2...
Date Updated: 04/29/2011

Assistance for the disabled in VA and elsewhere 


DisabilityInfo.gov at http://www.disabilityinfo.gov is a one-stop federal website that offers people with disabilities, including veterans and the military community, access to the information and...
Date Updated: 01/06/2011

Can I apply for Specially Adapted Housing (SAH)/ Special Housing Adaptation (SHA) benefits while I am on active duty awaiting discharge due to my disability? 


Yes.  If you are currently being discharged for a disability that meets the basic requirements for SAH/SHA benefits, but are maintaining active duty status, you may apply for SAH/SHA benefits.
Date Updated: 04/29/2011

List of VA acronyms. 


VA acronyms can be found at  http://www.virec.research.va.gov/Ref...s/fulllist.cfm
Date Updated: 04/25/2011

If I can't afford to make copayments for my health care, what should I do? 


If you cannot afford to make copayments,there are three options: · The first option is to request a waiver for paying the copayments you currently owe. To request a waiver, you must submit proof that...
Date Updated: 03/01/2011

Should I complete an Advanced Directive? 


VA encourages veterans to think about their health care options through the use of Advanced Directives such as Living Wills and Durable Power of Attorney. Treatment staff at your local facility can...
Date Updated: 05/04/2011

Is my personal information secure on eBenefits? 


Yes.   The eBenefits site uses Secure Sockets Layer (SSL) technology, now called Transport Layer Security (TLS). TLS provides a secure Internet connection. eBenefits sometimes accesses DoD...
Date Updated: 01/07/2011

What do I need on my home computer to use My HealtheVet? 


Your personal computer should have an Internet browser installed such as Microsoft’s Internet Explorer or Netscape.You also need access to the Internet through a local Internet Service Provider...
Date Updated: 03/01/2011

How do I make a Freedom of Information (FOIA) request? 


VA has a website that contains information specifically relevant to Freedom of Information (FOIA). To get to that website, go to http://www.foia.va.gov/ . This website provides a wealth of...
Date Updated: 02/28/2011

Does VHA provide help to families dealing with “coming home” issues? 


VA does provide assistance, such as family therapy or instruction from VA professional staff that will assist and support in the care of the patient, to families of veterans who are receiving care at...
Date Updated: 03/02/2011

What is NOAA and how do I find its website?. 


The National Oceanic and Atmospheric Administration (NOAA) is a branch of government that falls under the purview of the Dept of Commerce.   From daily weather forecasts, severe storm...
Date Updated: 09/07/2010

Surgical Services 


For information about surgical services, publications, staff biographies, etc., please go to our Surgical Service website at http://www1.va.gov/surgery/ and click on the links for the information...
Date Updated: 01/06/2011

I’m a military retiree. Can I receive VA care? 


Individuals who retire from the military are veterans and as such are eligible for VA medical care benefits.
Date Updated: 03/01/2011

What services and benefits are available for veterans living abroad? 


To access Frequently Asked Questions material to VA services and benefits for US veterans living abroad, such as direct deposit of VA compensation checks, receiving VA education benefits in a foreign...
Date Updated: 07/19/2010

What should I do if I have a health question or problem that isn’t a life-threatening emergency? 


Many facilities now offer telephone health advice services to veterans 24 hours a day, seven days a week, including weekends and holidays. The name of this program is VA Telehealth. If you have...
Date Updated: 02/28/2011

How often can I apply for Specially Adapted Housing (SAH)/Special Housing Adaptation (SHA) benefits? 


Public Law 109-233 authorized up to three usages of grant benefits.   An eligible veteran or servicemember may use their grant benefit up to three times, but cannot exceed the aggregate maximum...
Date Updated: 04/29/2011

Policy on Flag Folding Recitations 


VA's policy on flag folding recitations can be found at http://www1.va.gov/opa/pressrel/pres...se.cfm?id=1406 and says the following: “13-Fold” Ceremony, Other Scripts Approved WASHINGTON -- To...
Date Updated: 01/07/2011

Do I have to make a long-term care copayment? 


Nonservice-connected veterans and non-compensable zero percent (0%) service-connected veterans may be subject to a long-term care copayment. Some veterans may be required to complete VA Form 10-10EC...
Date Updated: 02/28/2011

I am currently on active duty. Do I have to apply in person for Level 2 access? 


No. Active duty servicemembers may obtain Level 2 access if they register using their Common Access Card (CAC). Servicemembers holding a CAC card may apply for access directly and do not have to...
Date Updated: 07/16/2010

Employment opportunities for veterans of the Global War on Terror 


Veterans Employment Coordination Service (VECS) was established to advance efforts to attract, recruit and hire veterans into the VA, particularly severely injured veterans returning from the Global...
Date Updated: 03/02/2011

I was recently in-person proofed for a DS Logon. When and how will I receive my activation code? 


After being in-person proofed at a VA Regional Office, you will receive an activation code in 7 to 12 business days. The code will be sent by US Postal Service (USPS) mail. If you do not receive your...
Date Updated: 12/07/2010

Does VA deliver babies? 


The Dept of Veterans Affairs medical facilities do not deliver babies because DVA has no authority to provide care to newborn infants. Local facilities will assist the veteran in accessing community...
Date Updated: 02/28/2011

Research on Specific Health Issues (QUERI) 


VA's Quality Enhancement Research Initiative (QUERI) is dedicated to implementing research findings into routine clinical practice. The QUERI centers focus on 9 high-risk and/or highly prevalent...
Date Updated: 01/06/2011

Share information about my healthcare experience 


We want to provide you with the best care possible and encourage you to let us know when you think we are doing a good job. We also want to know if you have problems or concerns about your health...
Date Updated: 03/01/2011

Crisis Hotline 


The Veterans Crisis Line is a toll-free, confidential resource that connects Veterans in crisis and their families and friends with qualified, caring VA responders. Veterans and their loved ones can...
Date Updated: 08/01/2011

What services are provided for blind veterans? 


Blind veterans may be eligible for services at a VA Medical Center or for admission to a VA blind rehabilitation center or clinic. Services are available at all VA medical facilities through the...
Date Updated: 05/25/2011

Spina Bifida Benefits 


Spina Bifida benefits have been extended to the natural child of a service member if the service member served in Korea during the period September 1, 1967 - August 31, 1971. The veteran must have...
Date Updated: 03/02/2011

I received my PIN and attempted to access eBenefits, but was unsuccessful. What do I do? 


If you require any assistance activating your account or you have questions regarding the activation instructions, you may contact the Defense Manpower Data Center Support Center (DSC), toll-free at...
Date Updated: 03/02/2011

How do Veterans who are DoD employees or contractors get an eBenefits account? 


If you're a Veteran DoD employee or contractor, choose either of the following options to get a Premium eBenefits account: · If you have a DoD-issued CAC or DFAS myPay Login ID and password, request...
Date Updated: 01/06/2011

What is VA doing about the privacy breach on May 22, 2006? 


Frequently Asked Questions regarding the Security/Privacy Breach on 5/22/06 1- I’m a veteran, how can I tell if my information was compromised? At this point there is no evidence that any missing...
Date Updated: 01/06/2011

Receiving warnings using Internet Explorer in eBenefits 


This message requires that you change a setting in Internet Explorer. To make the change and get rid of the message, follow these steps: 1. Open Internet Explorer. 2. Select the following menu...
Date Updated: 04/29/2010

Can retired military spouses be insured under the SGLI Family coverage? 


Yes. Eligibility for spousal coverage is based on the status of the SGLI insured. All active duty SGLI insureds are eligible to insure their spouses, regardless of whether their spouse is an active...
Date Updated: 05/04/2011

Caregiver Support Program 


For all information about VA's Caregiver Support program, please go to http://www.caregiver.va.gov    
Date Updated: 09/07/2011

Can I be buried at Arlington National Cemetery? 


Although Arlington National Cemetery is a national cemetery, it is one of two cemeteries maintained by the Department of the Army, not the Department of Veterans Affairs National Cemetery...
Date Updated: 04/29/2011

Are Reserve and National Guard Veterans of Operations Enduring and Iraqi Freedom entitled to VA benefits? 


Veterans of Enduring and Iraqi Freedom and their family members might be eligible for the various types of benefits.  The following web site provides information for OEF/OIF veterans and...
Date Updated: 02/28/2011

Military Testing involving biological and chemical warfare, Project Shad and Project 112 


Information for veterans and the public about military tests involving biological and chemical warfare materials during the 1960s along with information about: Project SHAD (Shipboard Hazard and...
Date Updated: 01/07/2011

A veteran cannot receive a Stimulus payment from VA if such payment was received from SSA or the RRB. 


If a veteran receives an Economic Recovery Payment (ERP) also known as a stimulus payment, from the Social Security Administration (SSA) or the Rail Road Retirement Board (RRB) that person is no...
Date Updated: 07/19/2010

Crisis Prevention Veterans Chat Campaign 


The Veteran Crisis campaign of the Department of Veterans Affairs (VA) is expanding its outreach to all Veterans by piloting an online, one-to-one “chat service” for Veterans who prefer reaching out...
Date Updated: 04/12/2011

Can I obtain grief or bereavement counselling if my parent, spouse, or child is killed while in the service of their country? 


Bereavement Counseling is now being offered to parents, spouses and children of Armed Forces personnel who died in the service of their country. Also eligible are family members of reservists and...
Date Updated: 03/01/2011

Does the VA provide for Spinal Cord Injury (SCI)? 


The VA will provide a full range of care for all eligible veterans who have: Sustained injury to the spinal cord; Multiple sclerosis (MS); Other non-progressive neurological deficit lesions The VA...
Date Updated: 05/04/2011

Is a reservist called to active duty in support of Operation Noble Eagle eligible for two free years of health care? 


A limited number of these individuals may qualify for Combat Veteran Status and eligibility for the five years of free health care for conditions related to their military service if they received...
Date Updated: 03/01/2011

Are all co-payments due at the same time? 


You have several options. If this becomes a hardship for you, the Revenue Coordinator at your local VA may establish a payment plan for you. Please contact the Revenue Coordinator at your local VA...
Date Updated: 05/04/2011

Who is eligible for Servicemembers' Group Life Insurance Family Coverage? 


Family coverage is available for the spouses and children of: - Active duty servicemembers and - Members of the Ready Reserve of a uniformed service Note: Family coverage is available only for...
Date Updated: 05/04/2011

My father is totally dependent upon me for support. Will he be eligible for SGLI Family Coverage? 


No. Only Spouses and dependent children are eligible for coverage. For all current information on our life insurance program, go to http://www.insurance.va.gov/miscellaneous/index.htm
Date Updated: 05/04/2011

Pay your Non-Medical Benefit Debt Online 


If you owe VA money and have the ability to pay online, please go to VA's Debt Management Center (DMC) web page for online payments. This is a secure web page located at: https://www.pay.va.gov/ .
Date Updated: 01/07/2011

What is the Fisher House Program? 


Fisher Houses are temporary lodging facilities designed for the use of families of hospitalized active duty service members and veterans. They are constructed on military installations and VHA...
Date Updated: 03/01/2011

Will Family SGLI premiums be automatically deducted for SGLI insureds who are not married? 


No. Premiums for spousal coverage will not be deducted from the pay of single SGLI insureds. Premiums will be deducted based on information contained in your personnel and payroll files. If you are...
Date Updated: 03/01/2011

What kind of computer setup must I have to use eBenefits? 


You need the following: · A PC or Mac · A Web browser with JavaScript enabled · Access to the Web through a local Internet Service Provider (ISP)
Date Updated: 03/02/2011

Information about Asset Management/Enhanced Use 


The Department of Veterans Affairs (VA) Office of Asset Enterprise Management (OAEM) Asset Management has a web site at http://www.va.gov/assetmanagement/ where you can find detailed information...
Date Updated: 01/07/2011

What medical or health care services are available to women veterans? 


A full continuum of comprehensive medical services including health promotion and disease prevention, primary care, women's gender-specific health care e.g., hormone replacement therapy, breast and...
Date Updated: 02/28/2011

Who do I contact about non-VA benefits and services? 


If you determine that VA is not the correct federal agency that can help you, and you're not sure who to contact, please go to FirstGov at http://www.usa.gov/ or call 1-800-FED-INFO (1-800-333-4636)...
Date Updated: 02/28/2011

What is MOVE? 


MOVE! is a national weight management program designed by the VA National Center for Health Promotion and Disease Prevention (NCP), a part of the Office of Patient Care Services, to help veterans...
Date Updated: 01/07/2011

I received my DS Logon activation code in the mail. Now what do I do? 


Once you receive your DS Logon activation code, go to the DoD Self-Service Access Center , then click  Activate a DoD Self-Service Logon .
Date Updated: 01/06/2011

If an OIF/OEF reservist was medi-vac’d out of Iraq and did not complete two years of active duty, is s/he still eligible for 2 years of free VA health care? 


Reservists/National Guard are not required to complete two years of active duty service but rather the term for which they are called. Additionally, any active duty service member injured on active...
Date Updated: 03/01/2011

Can retired military spouses who carry VGLI be insured under Family SGLI? 


Yes. Your spouse can be insured under both SGLI spousal coverage and his or her own VGLI coverage. Unless you decline coverage for your spouse, he or she will automatically be insured under SGLI...
Date Updated: 05/04/2011

Are there any services for women vets discharged for pregnancy? 


The provision of health care services to veterans is established by certain eligibility criteria and discharge status requirements. To determine your eligibility for services, please contact your...
Date Updated: 02/28/2011

How do I resume receiving medical care after a long break in treatment? 


To resume medical treatment after a long break in receiving care, call or go to the Business Office of the nearest VA medical facility. They will determine if you are eligible to receive medical...
Date Updated: 02/28/2011

What is Vocational Rehabilitation? 


Please click on the following link to see what VA provides in the form on vocational rehabilitation, independent living services and education and job counseling benefits for qualified veterans and...
Date Updated: 03/01/2011

Web Automated Reference Materials System (WARMS) 


The Web Automated Reference Materials System (WARMS) system allows a search of numerous reference documents and regulations material to services and benefits offered by the Veterans Benefits...
Date Updated: 01/07/2011

Calls supposedly from VA asking for credit card number to pay for prescriptions 


No. VA has not changed its processes for dispensing prescription medications. If you have received a call asking for personal financial information, please let us know by using Contact VA. The VA...
Date Updated: 03/26/2010

Avoid a foreclosure 


For information about home loan delinquencies and avoiding foreclosure, go to http://www.benefits.va.gov/homeloans...fact_sheet.pdf  for assistance.
Date Updated: 05/03/2011

Are Merchant Marines eligible for health care? 


Certain Merchant Marines who served on U.S. flagged merchant ships between December 7, 1941 and August 5, 1945, may be eligible for enrollment for VA health care benefits. If you served during this...
Date Updated: 01/06/2011

Eligibility of vets from Allied countries 


VA is authorized to provide medical care to certain veterans of nations allied or associated with the United States during World War I or World War II. Such treatment is available at any VA Medical...
Date Updated: 05/04/2011

Why does my VDC Claim Status - Details Screen in eBenefits show the VA Regional Office in St. Paul, Minnesota as having jurisdiction over my claim, when I reside in another state? 


The VDC online submission process is initially received by the St. Paul Regional Office, however, your Claim Status - Details Screen will be updated the following business day to show the correct VA...
Date Updated: 11/18/2011

What is Hepatitis C and what should I do if I suspect I have it? 


Hepatitis is basically an inflammation of the liver, the organ that eliminates toxins and is important in metabolism. VA will test any eligible enrolled veteran who believes he or she has been...
Date Updated: 05/04/2011

What is CARES? 


It is an acronym that stands for "Capital Asset Realignment for Enhanced Services." CARES is a reorganization study to ensure veterans receive the right care, at the right time, at the right place...
Date Updated: 05/04/2011

What is CARES? 


CARES is the Capital Asset Realignment for Enhanced Services, a system-wide process that reviews the structure, organization, and physical location of veterans' health facilities throughout VA. It...
Date Updated: 01/06/2011

My spouse is leaving for deployment what assistance is available to us? 


Here a few websites and resources available to you and your family: Coping When a Family Member Has Been Called to War http://www.ncptsd.va.gov/war/familycoping.htm Talking to Children About Going to...
Date Updated: 03/01/2011

Does VA ever provide bereavement (grief) counseling to families of active duty service members killed in action? 


The Department of Veteran Affairs (VA) offers bereavement counseling to parents, spouses and children of Armed Forces personnel who died in the service of their country. Also eligible are family...
Date Updated: 03/02/2011

If a veteran dies in a VA hospital, does VA put a death notice or obituary in the newspaper? 


For confidentiality reasons, VA does not submit a death or obituary notice to newspapers. Such notices are at the discretion of the veteran's family or guardian and are handled either by the funeral...
Date Updated: 03/01/2011

How can I use eBenefits when I don't have a computer? 


Call or visit your local VA Medical Center to learn more about using their computers. The VA Facility Locator can help you find contact information for your VA Regional facility. · Use a computer...
Date Updated: 03/02/2011

Patient Safety 


VA's National Center for Patient Safety (NCPS) was established in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration, dedicated to the nationwide reduction...
Date Updated: 01/06/2011

How can I get gender-specific services for medical and child-related issues? 


Women veterans are eligible for the same Medical Benefit Package as all veterans as well as gender-specific care. Any inpatient care or treatment required which is not available at the preferred...
Date Updated: 02/28/2011

What is the process of getting quality of care issues addressed? 


To address quality of care issues for women veterans, please contact the Women Veterans Program Manager at your local healthcare facility (white pages under U.S. Government, Department of Veterans...
Date Updated: 02/28/2011

What happens when a woman veteran has an obstetrics related emergency before enrolling? 


If a women veteran is enrolled and we know she is pregnant, fee-basis care would have been authorized in advance. In the event of an obstetric emergency, she would go to the hospital and the hospital...
Date Updated: 02/28/2011

Does the electronic data theft of May 2006 affect only veterans discharged after 1975? 


It potentially affects all living veterans who were discharged after 1975, which is when VA automated its records systems and began regular input of information received from the Department of...
Date Updated: 01/06/2011

Women veterans health care website 


Specific information about VA health care services available to women veterans is the Women Veterans Health Care Program Internet Web site at: http://www.publichealth.va.gov/womenshealth/
Date Updated: 03/01/2011

Multiple payments from VA 


Please go to http://www.vba.va.gov/bln/21/pension/vetpen.htm#7 for information about the effect of receiving monthly payments or a service-connected disability on the eligibility for a VA pension. .
Date Updated: 01/07/2011

Center for Health Services Research in Primary Care 


More information about the Center for Health Services Research in Primary Care is located at http://www.durham.hsrd.research.va.gov/ .
Date Updated: 03/02/2011

National Health Study for a New Generation of U.S. Veterans 


VA is undertaking a study of 60,000 pre-selected Veterans, including 30,000 Veterans who served in Operation Enduring Freedom or Operation Iraqi Freedom, and 30,000 Veterans who served elsewhere...
Date Updated: 01/07/2011

Known VDC / eBenefits Issues and Workarounds. 


Below are three known issues with workarounds: User Experience Issue Workaround If the user selects the Back button in the browser to navigate from the Final Review page back to the Dependent Summary...
Date Updated: 11/18/2011

Information, programs and service for minority veterans 


VA's Center for Minority Veterans provides information about and promotes the use of VA programs, benefits, and services used by minority veterans. Information for minority veterans can be found at...
Date Updated: 03/01/2011

Health Care Financing & Economics (HCFE) 


The HCFE was created To conduct economic research, support health services research, and disseminate the results of our research with the aim of improving health delivery systems for veterans and...
Date Updated: 01/06/2011

Does VA pay for hospice care in a specialized hospice facility? 


Yes. Generally hospice care is arranged and coordinated with a VA social worker at the facility in which you receive your health care.
Date Updated: 03/01/2011

Do I need training to use My HealtheVet? 


No formal training is needed to use My HealtheVet. My HealtheVet was created with the veteran and doctor in mind. While every attempt has been made to make the site as easy to use as possible, if you...
Date Updated: 03/01/2011

Are OIF/OEF veterans ever charged a co-payment? 


Combat veterans are exempt from co-payments for the care of any condition potentially related to their service in a theater of combat operations. However, they may be charged co-payments for...
Date Updated: 03/02/2011

How do I contact VA about homeless women veterans with children? 


Contact the local VA homeless coordinator (or point of contact), Social Work Services department, or Women Veterans Program Manager at yourlocal VA Medical Center. In addition, there are pilot...
Date Updated: 02/28/2011

The Center for Health Quality, Outcomes and Economic Research (CHQOER) 


CHQOER research emphasizes the development of novel quantitative and qualitative approaches for assessing the quality and effectiveness of health care and applying this knowledge to solve select...
Date Updated: 01/06/2011

Lap band surgery or gastric bypass surgery 


Lap band surgery is not an approved procedure for the VA, nor is it approved if performed in your community. The VA does offer gastric bypass surgery for those veterans who meet the necessary...
Date Updated: 03/01/2011

Are veterans who were assigned to Cuba guarding suspected terrorist prisoners eligible for two free years of health care when they’re discharged from active duty? 


No, the veteran must have served in a designated theater of combat operations. Cuba has not been designated as such. You may refer to VHA Directive 2004-017, Establishing Combat Veteran Eligibility...
Date Updated: 03/01/2011

Does special operations service in the Phillipines constitute combat veteran status with health care eligibility? 


Yes, provided the veteran served in the Philippines after October 31, 2001. You may refer to VHA Directive 2004-017, Establishing Combat Veteran Eligibility, for the list of areas that have been...
Date Updated: 03/01/2011

What information will be required to complete this online application process via VDC in eBenefits? 


The Veteran will need to provide the dependent's full name, SSN, DOB, relationship to the Veteran, etc… Note :   Supporting documentation will be requested for the special situations such as: if...
Date Updated: 11/18/2011

kidney disease programs 


For information about kidney diseases, dialysis, and other attendant issues and information, please go to http://www.va.gov/kidney
Date Updated: 01/07/2011

What are Confidential Communications and how do I request this service? 


It is VA’s policy that all patients have a right to receive written communication or correspondence pertaining to health information in a confidential manner by alternative means or at an alternative...
Date Updated: 03/01/2011

Does VA perform organ transplants? 


The Department of Veterans Affairs has an organ transplant program that began in 1961. Information about the Transplant Program, location of transplant centers, policy, documents and procedures...
Date Updated: 01/06/2011

What services are available to women veterans? 


The Veterans Health Administration has established services which address the unique needs of Women Veterans. Our services focus on Wellness--getting you there and keeping you there in a concerned...
Date Updated: 05/04/2011

My spouse and I are both in the military and participate in SGLI. Can we both be covered by both basic and spousal coverage? 


Yes, each of you can be insured under both basic SGLI and SGLI family coverage for the maximum coverage amount of $350,000 for each spouse. To ensure that both you and your spouse have spousal...
Date Updated: 05/04/2011

Are all of my children eligible for automatic family SGLI coverage? 


Any dependent child under the age 18 is automatically covered under family insurance. This includes all natural born children, legally adopted children and stepchildren who are members of the...
Date Updated: 05/04/2011

If my spouse or child suffers from a disease that makes it difficult to purchase life insurance will they be eligible for SGLI Family Coverage at the same premium rate? 


Yes. Your spouse will be eligible for spousal coverage at the same premium rate, regardless of his or her health. However, if you decline coverage now and later want to insure your spouse, proof of...
Date Updated: 03/01/2011

How can I use My HealtheVet if I don’t have a computer? 


You can use computers assigned for My HealtheVet use at your local VA Medical Center. Call or visit your local VA Medical Center to find out more about using their My HealtheVet computers. You may...
Date Updated: 03/01/2011

What if the health care problem is obviously unrelated to combat service (e.g., happened after return to the United States)? Can VA provide treatment? 


Yes, these individuals may be treated for medical conditions that are not related to combat service, as determined by a VA provider. This medical treatment may be provided on a “co-payment required”...
Date Updated: 03/02/2011

If I decline Family SGLI coverage can I later apply for it? 


Yes. You can later apply for coverage for your spouse by completing a form SGLV-8285A and providing proof of insurability (proof of good health). You may download form SGLV-8285A at...
Date Updated: 02/28/2011

If I decline Family SGLI spousal coverage will I be entitled to a refund of any premiums deducted? 


The initial deadline for you to decline or reduce coverage and still receive a full refund of premiums was November 1, 2001. However, this deadline was extended to December 31, 2001 to provide...
Date Updated: 03/01/2011

When does Family SGLI coverage for my children begin? 


Coverage for your children began on November 1, 2001, when the law went into effect. Coverage for children born after the effective date begins on the date of their birth. If you adopt a child...
Date Updated: 03/01/2011

Trouble getting into the Home Loan Guaranty Portal web site 


If you are having problems getting into the Home Loan Guaranty Portal web site because you lost your password, or the current password doesn't work, please send an e-mail directly to the web portal...
Date Updated: 01/06/2011

Medical Care for former Prisoners of War (POWs) 


Former POWs receive special priority for VA health-care enrollment, even if their illness has not been formally associated with their service. Former POWs are exempt from making means test...
Date Updated: 03/01/2011

Can the delegate or surrogate for a Veteran get a DS Logon? 


Right now, only Veterans can get a DS Logon. Delegates or surrogates for the Veteran will soon be able to get one. Check back periodically for updates.
Date Updated: 12/07/2010

How do I arrange for military funeral honors? 


The Department of Defense (DOD) is responsible for providing military funeral honors. The Department of Veterans Affairs (VA) National Cemetery Administration cemetery staff assist with military...
Date Updated: 02/28/2011

State veterans cemetery grant program 


The Department of Veterans Affairs (VA) State Cemetery Grants Program was established in 1978 to complement VA’s National Cemetery Administration. The program assists states in providing gravesites...
Date Updated: 01/06/2011

How do women veterans get inpatient psychiatric care? 


Most VA Medical Centers have inpatient mental health programs. Contact your VA Primary Care Provider or the local Mental Health Program office for assistance. If you already have a therapist and need...
Date Updated: 02/28/2011

Letters from Privacy Guard 


If you receive a letter offering free credit monitoring for one year from Privacy Guard, paid by VA, please follow the instructions provided in the letter to sign up. This is a legitimate offer...
Date Updated: 01/06/2011

Veterans living overseas will not receive a stimulus from VA 


If a beneficiary resided outside the U.S. as of 4/21/09, payment is not authorized.
Date Updated: 01/07/2011

Research on patient safety (GAPS) 


GAPS stands for VA Getting at Patient Safety Center; this center is a unique partnership of clinicians, administrators, and experts in human performance funded to improve patient safety in...
Date Updated: 03/02/2011

Center of Excellence on Implementing Evidence Based Practice (CEIEBP) 


The goal of VA's Center of Excellence on Implementing Evidence Based Practice is advancing the science of transforming the healthcare system, both within and outside the VA health care system, to...
Date Updated: 01/06/2011

How long will it take for my VDC dependents application to be processed? 


The average days to process a dependency claim varies depending on the workload at your particular VA Regional Office.
Date Updated: 11/18/2011

Do veterans enrolled in VA health care have to pay the deductibles that their insurance carrier requires when treated at VA? 


No. VA does not require veterans to pay those charges. In fact, many insurance companies will apply VA co-payment charges toward satisfaction of their annual deductible.
Date Updated: 03/01/2011

Quality of Care issues for Women Veterans 


To discuss issues pertaining to quality of care issues for women veterans, contact the Women Veterans Program at your local health care facility (white pages under U.S. Government, Department of...
Date Updated: 02/28/2011

Is there a national cemetery in the state I live in? 


Please go to our cemetery listing at http://www.cem.va.gov/cem/cems/listcem.asp
Date Updated: 02/28/2011

My spouse and I are both active duty and insured under SGLI. We have one child. Is the amount of Family coverage doubled to $20,000? 


No. The maximum benefit under family coverage for any one child is $10,000. Please see http://www.insurance.va.gov/miscellaneous/index.htm for all information relevant to our life insurance program.
Date Updated: 02/28/2011

When does Family SGLI coverage for my spouse begin? 


If you were married on November 1, 2001, coverage for your spouse began on November 1, 2001, when the law went into effect. If you marry after the effective date of the law, coverage will begin on...
Date Updated: 03/01/2011

When does Family SGLI coverage for my children end? 


Coverage for your children ends 120 days after any of the following events: The date you elect in writing to terminate your coverage The date you separate from service The date of your death The date...
Date Updated: 03/01/2011

Can I make the text on the site larger for easier reading? 


Yes. To increase the text size on the page, use the text buttons in the upper right corner of any eBenefits page. The text remains in the selected size for the remainder of time that eBenefits is...
Date Updated: 12/07/2010

Information about veterans service organizations 


VA has a website devoted to veterans service organizations. This website provides directories, reports and contact information about these organizations. Please go to http://www1.va.gov/vso/index.cfm...
Date Updated: 01/06/2011

Women Veterans Programs 


For information on VA health care services available to women veterans, go to theThe Women Veterans Health Care Program Internet Web site http://www.publichealth.va.gov/womenshealth/ For information...
Date Updated: 02/28/2011

Who can I contact with questions or suggestions for improving the My HealtheVet website? 


My HealtheVet welcomes all comments or suggestions from its user community. To send us your feedback, please use the "Contact Us" link at the top of any page on the HealtheVet web site, which can be...
Date Updated: 03/01/2011

Non-compensable disability 


A noncompensable disability is one which the VA has determined is service-connected, but has assigned a disability rating for that condition which is less than 10%. No compensation is payable for...
Date Updated: 03/01/2011

Scheduling outpatient or inpatient treatment for veterans with service-connected disabilities 


VA is committed to providing priority care for non-emergent outpatient medical services and inpatient hospital care for any veteran seeking treatment of his or her service-connected disability. It is...
Date Updated: 03/01/2011

What file extensions are accepted by VDC for uploading documents? 


VDC accepts the following file extensions when uploading documents: .jpg .jpeg .txt .tif .pdf Note: VDC does not support ".bmp" file extensions. This feature will be available in a future release.
Date Updated: 11/18/2011

Disaster Assistance from FEMA 


A website that provides information about disaster assistance from all federal agencies involved in disaster assistance efforts has been posted by FEMA at http://www.disasterhelp.gov This website...
Date Updated: 01/07/2011

Some incarcerated Veterans will not receive a stimulus payment from VA 


If veteran was incarcerated as of Jan 31, 2009, he or she will not receive a stimulus payment from VA.
Date Updated: 01/07/2011

If you owe the Federal government, you may not receive any VA stimulus payment 


If a veteran had a federal debt, Treasury will offset or recoup the $250.00 payment.
Date Updated: 01/07/2011

How much Family SGLI coverage can I purchase? 


You may purchase up to $100,000 of SGLI coverage for your spouse, in increments of $10,000. However, you may not purchase more SGLI coverage for your spouse than you have for yourself. For example...
Date Updated: 03/01/2011

Is the VA conducting a telephone campaign about its prescription medication program? 


No. The VA is not conducting a telephone campaign regarding its prescription medication program. If you have received a call indicating we have made policy and procedure changes and are asked for...
Date Updated: 01/07/2011

What is Hepatitis C and what should I do if I suspect I have it? 


Hepatitis is basically an inflammation of the liver, the organ that eliminates toxins and is important in metabolism. VA will test any eligible enrolled veteran who believes he or she has been...
Date Updated: 03/01/2011

Are veterans of the Coast Guard eligible for healthcare? 


Individuals who served in the Coast Guard are veterans and are eligible for VA health care benefits in the same manner as any other veteran who served in the Army, Navy, Marine Corps, or Air Force.
Date Updated: 05/04/2011

Are veterans who were working in the Pentagon on September 11th considered combat veterans? 


Yes. DoD authorized payment of hostile fire pay to Military personnel who were at the Pentagon and the World Trade Center on September 11, 2001 for any period of time from the time of the attack...
Date Updated: 03/01/2011

Are veterans of Bosnia and Kosovo entitled to healthcare? 


Yes, provided that the veteran served in Bosnia or Kosovo after November 11, 1998. Both areas are designated as areas for which the Department of Defense pays hostile fire or imminent danger pay. The...
Date Updated: 03/01/2011

Where can I manage dependent benefits on eBenefits (Where is VDC Located)? 


After logging in to eBenefits (https://www.ebenefits.va.gov/), a Veteran would navigate to and hover over the "Apply for Benefits" tab, select "Apply for Veterans Benefits Online", which is under...
Date Updated: 11/18/2011

I have an eBenefits account, how do I Start or Continue the process of adding a dependent using VDC? 


Log onto eBenefits and using your DS Logon navigate to the "Manage Dependents (VONAPP Direct Connect)" screen .   On the VDC screen, you will be provided with the option to "Start a New...
Date Updated: 11/18/2011

How much time am I given to provide supporting documentation for my VDC dependents claim? 


Once the process has started; you are given 30 days to submit any required supporting documentation in order to complete your online VDC application.
Date Updated: 11/18/2011

Who do I contact for eBenefits / VDC Technical Support? 


If technical support is needed; you can reach a Representative at 1-800-983-0937.
Date Updated: 11/18/2011

Smoking and Tobacco Use Cessation Program 


For information about VA's Smoking and Tobacco Use Cessation Program, go to http://www.publichealth.va.gov/smoking/ and click on the links on that page.
Date Updated: 01/06/2011

Smoking Cessation Treatments for Veterans w/Mental Health Disorders 


For information about tobacco cessation treatments delivered by mental health professionals to VA patients with mental disorders, please go to http://www.va.gov/smokingmh/ for details.
Date Updated: 01/06/2011

Will my spouse who is covered under both Famly SGLI and VGLI be required to pay premiums for both coverages? 


Your spouse will not pay premiums for his or her spousal coverage. It is important to understand that family insurance coverage belongs to the SGLI insured member and not to the spouse. Premiums for...
Date Updated: 05/04/2011

Does VA offer a weight management program? 


MOVE! is a national weight management program designed by the VA National Center for Health Promotion and Disease Prevention (NCP), a part of the Office of Patient Care Services, to help veterans...
Date Updated: 01/06/2011

Health Promotion and Disease Prevention program 


The VA National Center for Health Promotion and Disease Prevention (NCP) is a field-based program office of the VHA Office of Patient Care Services. This entity deals with health and wellness issues...
Date Updated: 01/06/2011

I can access my eBenefits account, but am having trouble navigating on the site. Can anyone help me? 


If you require any assistance within the eBenefits web portal, you may contact the eBenefits Customer Support group, toll-free at 1-800-983-0937. A customer support representative will assist you...
Date Updated: 03/02/2011

What's in My HealtheVet's Health Education Library? 


My HealtheVet's health education library not only offers tools such as Rx checkers, anatomy explorers, health calculators and condition explorers, it also gives you information on food and nutrition...
Date Updated: 03/01/2011

If a spouse or other family member from out of state wants to visit an OIF/OEF active duty service member being treated at my VHA medical center but can’t afford the airfare, is there any program to help? 


In September 2003, Operation Hero Miles was created by Congressman Dutch Ruppersberger (Maryland) to provide free airline tickets to troops serving in Iraq and Afghanistan to allow them to go home on...
Date Updated: 03/02/2011

National Veterans Wheelchair Games Information 


For information about the National Veterans Wheelchair Games, go to http://www.wheelchairgames.org Click on the links for current and historical information and contact information.
Date Updated: 01/06/2011

What is the cost of Family SGLI coverage for my children? 


SGLI coverage for children is free.
Date Updated: 03/01/2011

Will my premiums for Family SGLI spousal coverage automatically be deducted from my pay? 


Yes. Beginning November 1, 2001 (the effective date of the law), SGLI coverage for your spouse and children was automatic. Premiums for your spouse's coverage will automatically be deducted from your...
Date Updated: 03/01/2011

I do not want Family SGLI coverage for my spouse. What must I do to decline coverage and ensure that premiums will not be deducted? 


If you do not want insurance coverage for your spouse or want a reduced amount of coverage, you must complete form SGLV-8286A, Family Coverage Election, and submit the completed form to your...
Date Updated: 03/01/2011

I want less than the automatic amount of Family SGLI coverage for my spouse. How can I reduce the amount of coverage? 


I want less than the automatic amount of Family SGLI coverage for my spouse. How can I reduce the amount of coverage? If you want less than the automatic amount of coverage for your spouse ($100,000...
Date Updated: 03/01/2011

Will both spouses of a married active duty couple automatically be charged for Family SGLI spousal coverage? 


Yes, premiums will automatically be deducted from each spouse's pay for coverage for his or her spouse. Each of you must register the other as your spouse in DEERS. If one or both members decline or...
Date Updated: 03/01/2011

Occupational Safety and Health Issues 


VA's Office of Occupational Safety and Health (OSH) purpose is to provide oversight of VA's OSH and Workers' Compensation (WC) Programs in support of VA's Designated Agency Safey and Health Official...
Date Updated: 03/02/2011

I use the JAWS screen reader. How do I change my settings to use the forms on eBenefits? 


To change your JAWS settings, follow these steps: 1. Press ALT + U to select the Utilities menu. 2. Press C to select the Configuration Manager . 3. In the JAWS Configuration Manager, press ALT + S...
Date Updated: 12/07/2010

Polytrauma Care 


Polytrauma care is for patients with injuries to more than one physical region or organ system, one of which may be life threatening, and which results in physical, cognitive, psychological, or...
Date Updated: 01/06/2011

Can VA provide burial at sea? 


The VA and the National Cemetery Administration cannot provide burial at sea. For More Assistance: If you have any questions about the Burial at Sea program, please contact the United States Navy...
Date Updated: 02/28/2011

How does VA build a veterans cemetery? 


The National Cemetery Administration has an Office of Construction Management to ensure quality planning, design and construction of VA national cemeteries. Please visit their website to view...
Date Updated: 01/06/2011

Historical information specific to women veterans? 


To obtain historical information about women veterans, contact the Women In Military Service for America Memorial (WIMSA) located at the gates of Arlington Cemetery in Arlington, Virginia at...
Date Updated: 02/28/2011

What Is Traumatic SGLI 


Traumatic Servicemembers’ Group Life Insurance (TSGLI) is a traumatic injury protection rider under Servicemembers’ Group Life Insurance (SGLI) that provides for payment to any member of the...
Date Updated: 03/01/2011

Hepatitis Information 


VA has a website devoted to issues and information pertaining to hepatitis C and its treatment. Please go to http://www.hepatitis.va.gov and click on any applicable links.
Date Updated: 01/06/2011

How do I subscribe to or unsubscribe from the VANews Mailgroup? 


To automatically receive mail from VANews or to stop receiving mail from VANews, go to this web address: http://www.va.gov/opa/pressrel/opalist_listserv.cfm and follow the instructions. Note: if you...
Date Updated: 02/28/2011

Multiiple Sclerosis (MS) Info and Services from VA 


VA does provide information about and services for veterans suffering from Multiple Sclerosis (MS). You can access this information by visiting VA's MS website at http://www.va.gov/ms .
Date Updated: 01/06/2011

Pandemic Flu Information 


VA's Web site for pandemic flu can be found at http://www.pandemicflu.va.gov/ The information on this Web site is intended to provide information and resources to veterans, VA staff, and others...
Date Updated: 01/07/2011

Programs/Information for Women Veterans 


Information for women veterans about programs and services can be found on our Women Veterans website at http://www1.va.gov/womenvet/ . Please check this website for a host of information...
Date Updated: 01/06/2011

Dependents and Medical Care Overseas 


For information regarding Dependents and Medical Care Overseas, please go to http://www4.va.gov/hac/forbeneficiaries/fmp/fmp.asp
Date Updated: 05/04/2011

Is there insurance for traumatic injuries? 


VA's new Servicemembers' Group Life Insurance Traumatic Injury Protection (TSGLI) program adds to the financial security of America's fighting force. Prudential Financial Inc., the program's insurer...
Date Updated: 01/06/2011

How do I pay premiums for Family SGLI coverage? 


The premium for your spouse will automatically be deducted from your pay until you separate from service. Coverage will continue, at no extra cost to you, for 120 days following your separation from...
Date Updated: 03/01/2011

Where can I find the application to order a headstone or marker? 


Please go to http://www.cem.va.gov/cem/hm_hm.asp for information and the form needed to order a headstone or marker.
Date Updated: 02/28/2011

How can I find out the status of a headstone or marker order? 


If more than 30 days have passed since submitting your application, you may call our Applicant Assistance Unit to verify receipt. If more than 60 days have passed since submitting your application...
Date Updated: 02/28/2011

Does my VHA doctor use My HealtheVet too? 


My HealtheVet promotes partnership between veteran patients and their doctors, and is supported as a national resource by clinical staff at your local VA Medical Center. Your doctor can help you use...
Date Updated: 03/01/2011

Nurse Recruiting for South Georgia/North Florida Veterans Health System 


Yes, http://www.nurserecruiting.va.gov/ is a VA Web site published for the purpose of providing information to potential nursing employees specifically of the North Florida South Georgia Veterans...
Date Updated: 01/06/2011

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